VERONICA JOSEPH

· Understanding of Processes, Cost Control, MIS and Reporting, HR Dashboard Induction/Orientation, Performance Management System

· Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviours, structures and processes.

· Preparing yearly training calendar and co-ordination of the Training Programmes Vendor Management, MIS and Budget.

· Consistent execution of recruitment plan to ensure the right quantity and quality of talent, Short-listing candidates and forwarding it for technical round of Interview, Co-ordinating interviews with Line Manager.

· Gather employee satisfaction level across the organization through surveys.

· Followed programs closely to assess effectiveness and make proactive changes to meet changing demands and facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

· Coordinated technical training and personal development classes for staff members. Also, updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

· Proactively anticipate, prevent, and resolve HR issues by closely collaborating with the management.

· Coordinated and engaged with leadership in planning and organizing calendars, events and activities.

· Investigate cases and handle Employee Separation & Termination and coordinated with Legal team wherever needed.

· Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for Organisation.

· Experience in creating various MIS reports like Head Count, Employee Attrition, employee of the month etc.

· Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

· Promoted to Assistant to Director in 2015 & Executive Assistant to Director in 2019.

o Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

o Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and doing complete travel arrangements of Board Of Directors.

o Preparing of executive summaries, reports by collecting and analysing information from different fellow department heads.

o Handling overall coordination with parent company in Germany and fulfilled all their requirements.

o Working closely with organizational leadership and board of directors to assist with operational strategy.

o Supported business, logistics, and hospitality needs of corporate partners/ board of directors and staff during meetings and company events.

o Developing and maintaining automated alert systems for important deadlines.

o Writing of multiple reports,

o Handing of complete banking requirements of the organisation.

o Handling of all the insurances of the organisation to maintain legal and operational compliance.

o Participated on local and organization-wide committees that focused on projects that moved organization forward and towards meeting strategic goals.

• Exposure in Recruitment Management Lifecycle process for (Campus & Walk-ins) spanning:
• Sourcing the best talent from diverse sources after identification of manpower requirements
• Working with clients to hire fresh talent using internal portal and coordinating with candidate for fixing interview and clients for fulfilling their requirement
• Interacting with the hiring managers to understand the Job Requirements as well as take help of Search Portals and candidates to understand specifications
• Introduce colleges to the corporate clients, demonstrate the whole platform
• Skilled in developing and maintaining documentation
• Gained exposure in using other portals (such as Naukri, LinkedIn & Monster) for meeting internal lateral
• A dynamic go-getter with multi–tasking abilities in driving team efforts towards achievement of organizational goals & objectives
• A keen communicator with ability to relate to people across all hierarchical levels in the organization.

• Personally and frequently verifies that guests in his operation are receiving the best possible service available
• Schedules himself to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room
• Is responsible that employees project professionalism and are well trained and provide friendly and efficient service
• To constantly strive to please all guests that he/She may come into contact with.

o Ensured target achievement as prescribed by the management through effective strategies & customer handling

o Diligently handled customer objections, maintaining customer feedback and updating them with product information and various promotional offers

o Ensured highest standard of customer satisfaction and quality service; developing new policies and procedures to improve based on customer feedback

o Took the bonus of attending the escalated customer issues and calls and to recover customer satisfaction level if challenged