Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic
VERSA KANWAR

VERSA KANWAR

Jhunjhunu, Rajasthan

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Passionate about learning new financial concept and possess the ability to handle work pressure and customer issues professionally. Have exceptional advisory skills to introduce new schemes and help clients meet their
financial goals.

Work History

Customer Service Manager

Yes Bank
  • Customer Feedback: Implemented customer feedback mechanisms and conducted regular surveys to gather insights, using the data to drive continuous improvement initiatives and service enhancements.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.

Customer Care Representative

Khelbro, Ludo Players
Jaipur
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Identified opportunities to upsell additional services when appropriate.
  • Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.

Education

Bachelor of Arts - Masters in Economics

PDUS Univercity
Sikar Rajasthan
01-2020

High School Diploma -

Kendriya Vidyalaya
Jhunjhunu Rajasthan (CBSE) Board
01-2016

10th -

Kendriya Vidyalaya Tenga Valley
Arunachal Pradesh
01-2013

Skills

  • Customer consulting
  • Report Preparation
  • Customer-focused
  • Client relations and retention
  • Decision-Making
  • Product Knowledge

Accomplishments

  • National Cadet Corps - C certificate (B'Grade) - (29 Nov 2021)
  • National Service Scheme - Certificate (2017)
  • RS-CIT Certificate (2010)

Timeline

Customer Service Manager

Yes Bank

Customer Care Representative

Khelbro, Ludo Players

Bachelor of Arts - Masters in Economics

PDUS Univercity

High School Diploma -

Kendriya Vidyalaya

10th -

Kendriya Vidyalaya Tenga Valley

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VERSA KANWAR