Summary
Overview
Work History
Education
Skills
CRICKET,TRAVELLING
Languages
Timeline
Generic
Vetrivignesh Vasantha Kumar

Vetrivignesh Vasantha Kumar

ASSITANT FRONT OFFICE MANAGER
CHENNAI,Tamilnadu

Summary

To obtain the valuable work and to accomplish my knowledge in this filed and to be a part of the organization and Improve my knowledge, skills which in turn forms a best Platform for my career growth. JOB ROLL: Check in process and check out process C form updating Welcome guest Telephone handling Reservation Handling Guest Complaint Night auditor STRENGTH: Good Team Player. Hardworking, Sincere, Easy to move in any Kind of situation. Comprehensive problem solving abilities, willing to learn anything Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols and office software applications. Adept at ordering supplies, maintaining inventory and presenting polished, friendly public atmosphere. Smoothly oversee [Type] front offices with strong leadership and team management abilities focused on delivering unparalleled support to staff and customers. Collaborate with team members to direct efficient operations based on trust and open communication. Performance-oriented and well-organized manager with in-depth understanding of financial and operational processes.

Overview

8
8
years of professional experience

Work History

Assistant Front Office Manager

THE KING’S HOTEL
03.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Provided clerical support, addressing routine, and special requirements.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Supervised payroll corrections for accuracy and duplications.
  • Trained new-hires Front office procedures to better service customers.
  • Completed monthly and quarterly reports for senior management.
  • Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
  • Drafted employee work schedules to fill coverage gaps.
  • Created training modules in partnership with HR for new hires.
  • Recommended strong business plans, operational decisions and financial processes to support business sustainability.
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.
  • Reduced customer issues by 100 % with introduction of surveys and questionnaires.

Reservations Supervisor

POPPYS HOTEL (PVT) LTD
03.2021 - 03.2023
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Worked closely with front desk to achieve full occupancy of property.

Front Office Executive

HOTEL APPLE GRAND
05.2018 - 03.2020
  • Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
  • Updated reports, managed accounts, and generated reports for company database.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
  • Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.

Front Office Assistant

HOTEL ORBIS COIMBATORE
09.2017 - 03.2018
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Reviewed and updated customer information in database for accuracy.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.

Frontoffice Assistant

THE CENTRE POINT
07.2017 - 09.2017
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Front Office Trainee

HOTEL LEJARDIN
09.2017 - 01.2018
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Trainee

HOTEL WESTIN VELACHERY
06.2016 - 08.2016
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Collaborated with employees from various backgrounds.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.

Trainee

TGI STAR HOLIDAY HOTELS
06.2015 - 09.2015
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Collaborated with employees from various backgrounds.
  • Acted with integrity, honesty and knowledge to promote culture of company.

Education

Hotel Management

Amirta International Institute of HotelManagement & Catering Science
COIMBATORE
03.2017

Information Technology

Kongu Polytechnic College,
PERUNDURAI
05.2013

Middle School Education

Adharsh Vidhalaya Higher Secondary School,
ANTHIYUR
03.2009

Skills

  • Leadership
  • Dedication towards commitments
  • Motivation Skill
  • Operating System : Windows XP, 2000, windows 7
  • Languages : C, C, Java
  • Office Packages : Office XP, 2OO7
  • Multi Media : Adobe Photoshop
  • HOTEL SOFTWARES:
  • IDS
  • Champion
  • Operational Reporting
  • Microgenn
  • Registration Management
  • Workflow Optimization
  • Statistical Data Gathering
  • Communications Protocols
  • Business Needs Identification

CRICKET,TRAVELLING

I am love to travel around the world and i would like to play cricket. i am very big fan of suresh raina and M.s.dhoni

Languages

English
Intermediate (B1)
Tamil
Upper intermediate (B2)
Hindi
Intermediate (B1)

Timeline

Assistant Front Office Manager

THE KING’S HOTEL
03.2023 - Current

Reservations Supervisor

POPPYS HOTEL (PVT) LTD
03.2021 - 03.2023

Front Office Executive

HOTEL APPLE GRAND
05.2018 - 03.2020

Front Office Assistant

HOTEL ORBIS COIMBATORE
09.2017 - 03.2018

Front Office Trainee

HOTEL LEJARDIN
09.2017 - 01.2018

Frontoffice Assistant

THE CENTRE POINT
07.2017 - 09.2017

Trainee

HOTEL WESTIN VELACHERY
06.2016 - 08.2016

Trainee

TGI STAR HOLIDAY HOTELS
06.2015 - 09.2015

Hotel Management

Amirta International Institute of HotelManagement & Catering Science

Information Technology

Kongu Polytechnic College,

Middle School Education

Adharsh Vidhalaya Higher Secondary School,
Vetrivignesh Vasantha KumarASSITANT FRONT OFFICE MANAGER