Vianney John Bara
Chennai,Tamilnadu
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 6 years' experience in SME Sector.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SME Relationship Manager
State Bank Of India
06.2015 - Current
- Delivered informative presentations on various financial products and services, helping clients make informed decisions about their businesses'' growth strategies.
- Evaluated the competitive landscape and adjusted strategies accordingly to maintain a strong market position within the SME sector.
- Coordinated with legal teams to ensure compliance with regulatory requirements during contract negotiations and loan disbursements.
- Managed a diverse portfolio of small-to-medium enterprises, ensuring optimal risk management and profitability.
- Facilitated successful business expansions by guiding clients through the process of obtaining additional funding or resources.
- Built long-lasting partnerships with key stakeholders such as local chambers of commerce, government agencies, and industry associations to further promote the bank''s SME offerings.
- Collaborated with cross-functional teams to streamline internal processes for improved efficiency in client servicing.
- Continuously updated personal knowledge on industry trends, products, and regulations to provide clients with accurate and up-to-date advice.
- Designed customized financing solutions that met clients'' unique business requirements and financial objectives.
- Enhanced client satisfaction levels by regularly reviewing account performance and recommending improvements where necessary.
- Optimized portfolio performance by closely monitoring account activities and proactively addressing potential issues or risks.
- Increased loan approval rates by conducting thorough credit assessments and presenting compelling business cases.
- Mentored junior relationship managers, sharing industry insights and best practices for effective client management.
- Negotiated favorable terms with lenders on behalf of clients, securing competitive interest rates and repayment schedules.
- Conducted comprehensive market research to identify new business opportunities within the SME sector.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Facilitated business by implementing practical networking techniques.
Education
Master Of Business Administration - Marketing And Finance
Vellore Institute of Technology
Vellore- Tamilnadu 05.2013
Bachelor Of Science - Science Education
Andhra Loyola College
Vijayawada- Andhra Pradesh06.2009
Skills
- Portfolio Management
- Customer Service
- Time Management
- Excellent Communication
- Critical Thinking
- Team Leadership
- Customer Relationships
- Written and verbal communication
- Cash Handling
- Relationship Building
- Relationship building and management
- Customer Advocacy
- Banking
- Product Knowledge
- Service support
- Customer Relationship Management
- Credit History Review
- Analytical Problem Solving
- Client Engagement
- Public Speaking
- Client Relationships
- Issue Resolution
- New business generation
- Sales Reporting
- Client acquisition
- Financial Services
- Fluent in English, Hindi, Odia, Tamil and Telugu
- Risk Management
- Loans
- Asset Management
- Financial planning processes
- Customer Portfolio Management
- Wealth Management
- New Business Development
- Account Management
- Financial Advising
- Performance Analysis
- Risk Mitigation
- Value Selling
- Business Development
- Product Recommendations
- Portfolio Growth
- Investment and Wealth Planning
- Customer Education and Consulting
- Goal Setting and Achievement
- Business development and planning
- Operations Management
- Data Confidentiality
- Client Base Retention
- Document Management
- Operating Procedures and Policies
Certification
- Nov' 21.
- Certification in Commercial Credit (CICC) By Moody's- Nov' 21.
Playing Guitar, singing, Billiards
I have been playing guitar for the past 16 years with occasional singing. Have participated in inter-college competitions and have received prices too. Billiards is more of an off-season hobby for me which I like to play every now and then.
Timeline
SME Relationship Manager
State Bank Of India
06.2015 - Current
Master Of Business Administration - Marketing And Finance
Vellore Institute of Technology
Bachelor Of Science - Science Education
Andhra Loyola College
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