
Results-driven Training & Quality Professional with proven expertise in end-to-end training delivery, quality assurance, and vendor management. Skilled in training need analysis, onboarding, refresher training, and performance improvement initiatives. Experienced in leading client calibrations, facilitating team huddles, and identifying service gaps to drive continuous improvement. Adept at call and email evaluations, root cause analysis, and compliance checks to ensure consistent service quality. Dedicated to enhancing team performance, operational excellence, and customer service standards across B2B and B2C environments.
Six sigma, LinkedIn
APRIL 2025 — PRESENT
Quality & Training Lead, CNX University
FEBRUARY 2025 — PRESENT
Lean Six Sigma, LinkedIn
APRIL 2025 — APRIL 2025
Dancing & Travelling