Committed job seeker with a history of meeting company needs with consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Multi-talented Content Writer well-versed in research, writing and editing a wide range of content. Comfortable working with little oversight to write interesting, clean and clear copy. Skilled in content management systems, online content publishing software and SEO.
Senior IT Analyst at Tata Consultancy Services, India. Having 6 years of IT experience in Software development. And 4+ years of relevant experience in Salesforce Administration and Development. Highly adept in understanding client requirements, assessing feasibility and providing resolution. Experienced in leading teams. Certified Salesforce Admin. Certified RPA AA developer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Content Writer
MARS by Sheroes
Madgaon
03.2024 - Current
Craft compelling and personalized Statements of Purpose (SOPs) for individuals applying to academic programs, visa applications, and other professional purposes.
Conducted thorough client consultations to gather relevant information and tailor SOPs accordingly.
Edited and proofread SOPs to ensure grammatical accuracy, clarity, and adherence to specific guidelines.
Customize SOPs to highlight the client’s strengths, achievements, and aspirations while adhering to word limits and formatting guidelines.
Collaborated with clients to incorporate their feedback and make necessary revisions.
Stay updated with the latest trends and best practices in SOP writing and higher education application processes.
Salesforce Developer
Tata Consultancy Services
Mumbai
01.2021 - 09.2022
Designed and deployed Validation Rules, Page layout, picklist fields, and Process Builder
Experience in managing user access and security settings using organisation-wide default, Permission sets, roles, profiles and Sharing rules
Extensive experience in creating/ modifying Custom Objects, Fields, Field Dependencies Relationships, Page Layouts, Record Types
SFDC Service Cloud Consultant in Puma Energy: Configures Service cloud to meet business requirements like Email-to-case, and Escalations
Worked on automation tools to handle case management
Experience in unit testing, creating test methods and Ensuring test coverage
Created knowledge documentation
Salesforce Administrator
Tata Consultancy Services
Mumbai
01.2019 - 01.2021
Responsible for creating and updating mass records using Data loader, Workbench and Salesforce Inspector
Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
Robotic Process Automation Engineer
Tata Consultancy Services
Mumbai
01.2017 - 01.2019
Trained developers and quality assurance team members in automation programs and processes
Generated process models illustrating automation engineering progress, specifications and details
Maintained, debugged and optimized automation programs
Discussed requirements and processes with project managers and developers.
Newsletter Editor
Tata Consultancy Services
Pune
03.2018 - 10.2018
Created monthly email campaigns to promote new newsletter releases.
Maintained a library of images and graphics for use in newsletters.
Edited articles for accuracy, grammar, spelling, punctuation, and style consistency.
Proofread all written material prior to publication for grammar, punctuation and spelling errors.
Wrote stories, articles, or newsletters for publication.
Education
Bachelor of Engineering - Electronics And Telecommucation Engineering
Padre Conceicao College of Engineering
Verna, GA
12.2016
Skills
Writing, editing, and proofreading
News writing skills
Proofreading skills
Creative Thinking
Content Creation
Team Building and Leadership
Salesforce CRM
Classes
Test Classes
Salesforcecom Administration
Apex Data Loader
Workbench
SOQL
RPA
Certification
Secret Sauce for Good Writing (Udemy)
Salesforce Certified Administrator (SCA)
RPA Automation Anywhere
Accomplishments
Service & Commitment Award - Tata Consultancy Services Feb 2022 In recognition of 5 years of dedicated service
On The Spot Award - Snehal Mahajan Aug 2021
Best Team Award - Ananth Jayaram May 2021
On The Spot Award - Snehal Mahajan Nov 2020
Service & Commitment Award - Tata Consultancy Services Feb 2020 In recognition of 3 years of dedicated service
Star Team Award - KeyBank Account Jan 2019
On The Spot Award - Prashant Nirgude May 2018
Best Team Award - Rojer Jayakumar Nov 2017
ILP Kudos Award - Raj Kishore Jha Jun 2017
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Content Writer
MARS by Sheroes
03.2024 - Current
Salesforce Developer
Tata Consultancy Services
01.2021 - 09.2022
Salesforce Administrator
Tata Consultancy Services
01.2019 - 01.2021
Newsletter Editor
Tata Consultancy Services
03.2018 - 10.2018
Robotic Process Automation Engineer
Tata Consultancy Services
01.2017 - 01.2019
Bachelor of Engineering - Electronics And Telecommucation Engineering
Padre Conceicao College of Engineering
Secret Sauce for Good Writing (Udemy)
Salesforce Certified Administrator (SCA)
RPA Automation Anywhere
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