VIBHA PRASAD

• Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
• Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
• Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
• Monitored financial transactions to detect any suspicious activity or potential fraud.
• Enhanced customer experience by providing exceptional service and addressing concerns promptly.
• Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
• Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
• Performed monthly compliance checks.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

• Established strong referral networks with internal partners such as commercial banking, private banking, and wealth management teams to identify potential new clients.
• Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
• Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of the role.
• Increased portfolio growth by effectively identifying new business opportunities through market research and networking.
• Developed customized financial strategies for clients by thoroughly analyzing their current situations, goals, and risk tolerance levels.

Project on Consumer banking -Consumer acquisition