VIBHA SINGH

Banker

Hyderabad,TG

Summary

Agile and adaptable team leader with , motivational approach and upbeat nature. Skilled in leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
A competent professional with 2 years of extensive experience in retail banking.
Well-versed with the retail banking products, investment objectives, operational risk & controls
Experience in customer service and query resolution
Open to Learn and easily adaptable to new process and technology
Efficient in detecting the suspicious and fraudulent transactions in the accounts
Self-motivated and result oriented
Knowledge of branch banking operations, e-banking and branch security procedures

Certifications

years of post-secondary education

years of professional experience

Axis Bank Ltd

05.2019 - Current

Hyderabad Main Branch

Executing Day-in and Day-out branch operational transactions.
Ensuring strict adherence towards KYC (NTB) and Re-KYC (ETB) guidelines.
Contribution towards first-rate audit scoring of the branch.
Handling DEMAT desk.
Managing the smooth functioning of branch operations.
Customer Handling, Query & Complaint Resolution.
Responsible to achieve revenue goals.
Cultivate excellent relationship with new prospect and existing customers.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Manipal Academy of Higher Education

09.2018 - 07.2019

B.T.I.R.T

01.2012 - 01.2016

Team Managementundefined