Vibha Singh

• This project is related to enhancing the HUB environment at the cluster level. Responsible for analyzing the requirements for the Europe region and providing the decision with the business involvement.
• Collaborated with onshore business office stakeholders to collect business system details.
• Responsible for completing the LAR analysis for its functional nature.
• Prepared user stories and added acceptance criteria in JIRA.
• Responsible for making the decision on the basis of PPCR analysis.
• TAT involved highest degree of customer satisfaction to ensure that privileged clients and their requests are addressed on high priority.
• Developing and maintaining corporate relationships for the accomplishment of group objectives by the generation of business.
• The escalation of unresolved requests to ensure fast closures.

Served as an Assistant Manager, where the primary focus was on enhancing customer experiences and operational efficiency. This role required leadership skills and the ability to manage multiple tasks effectively.

Key responsibilities involved overseeing branch operations and ensuring compliance with banking regulations.

• Streamlined operational processes to improve service delivery and customer satisfaction.
• Provided training and support to team members to enhance their skills and performance.
• Managed customer accounts, and resolved issues to maintain strong client relationships.
• Monitored compliance with regulatory standards to mitigate risks.