Vibha Singh
Administrative Manager
Delhi
Summary
Driven Systems Administrator with 6 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
2026
2026
years of professional experience
2044
2044
years of post-secondary education
1
1
Language
Work History
System Administrator
Webpulse Solution pvt ltd
New Delhi
- Supporting company leadership and supervising administrative department activities for staff members.
- Greeting office visitors and directing them to the appropriate parties.
- Handling basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry.
- Coordinating schedules and managing calendars for multiple parties to ensure that activities are properly arranged with no conflicts.
- Making travel arrangements and preparing documents, presentation materials, and facilities for meetings.
- Entering and updating company, employee, and client records.
- Ordering, storing and distributing office supplies.
- Maintaining, repairing, or replacing office equipment.
- Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs.
- Providing basic bookkeeping services.
System administrator
Scopic International
- Coordinating office activities and operations to secure efficiency and compliance to company policies.
- Supervising administrative staff and dividing responsibilities to ensure performance.
- Managing phone calls and correspondence (e-mail, letters, packages etc.).
- Greeting office visitors and directing them to the appropriate parties.
- Handling basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry.
- Preparing, organising and storing information in paper and digital form.
- Creating and updating records and databases with personnel, financial and other data.
Manager
E-commerce Company
New Delhi
- Developing and implementing e-commerce strategies aligned with company goals.
- Managing and optimizing online sales channels, such as websites, social media, and online marketplaces.
- Creating and managing e-commerce budgets, including advertising and promotion spend.
- Analyzing e-commerce data and metrics to identify opportunities for growth and improvement.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
Administrative Manager
IHS
Gurgaon
05.2024 - 06.2025
- Supervised and managed day-to-day administrative operations of the office
- Handled documentation, file management, and internal communication
- Managed employee records, attendance, and maintained HR-related documentation
- Coordinated with internal departments and ensured smooth workflow
- Oversaw office supplies inventory and vendor management
- Assisted in hiring processes including job postings, shortlisting, and interviews
- Scheduled meetings, maintained calendars, and handled client communications
- Prepared reports, maintained data, and presented administrative updates to management
- Supported finance team in handling petty cash, billing follow-ups, and basic accounting entries
- Ensured compliance with company policies and maintained confidentiality of sensitive information
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Updated reports, managed accounts, and generated reports for company database.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Met department budgets by monitoring and reporting on office expenses.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
- Streamlined travel arrangements for executives, optimizing itineraries and reducing travel expenses.
- Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
Public Relations Officer-(PRO)
Junior Delhi School Headquarter
New Delhi
01.2023 - 12.2024
- A Public Relations Officer is a specialist in building and maintaining the positive image of a company, organization, or client.
- Public Relations Officers are often the first contact for organizations seeking to reach out in an informed way.
- They use press releases, social media, and other communications to shape and influence public impression and raise awareness.
- Get to know your clients and their needs.
- Communicate effectively with your clients.
- Embrace your role as the expert.
- Maintain a positive attitude.
- Refrain from making it all about business.
- Deliver results that exceed expectations.
- Ask for feedback.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Developed campaigns to increase public awareness of company and engage customers.
- Executed social media plans to create cohesive online presence.
- Provided internal communication support, facilitating information flow among employees and departments.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Organized successful press events, ensuring maximum exposure for product launches and announcements.
- Maintained an up-to-date database of relevant contacts in media outlets for easy access during outreach efforts.
- Produced and distributed internal and external communications.
- Wrote press releases for routine use and crisis management.
- Advised on reputational risks during decision-making processes, helping safeguard the company image in the long term.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Coordinated interviews between company spokespeople and members of the press to convey key messages.
- Contributed to overall business growth through well-executed public relations efforts aligned with corporate goals.
- Increased brand awareness with targeted PR initiatives, collaborating with marketing teams for cohesive messaging.
- Enhanced brand reputation by developing and implementing strategic public relations campaigns.
- Communicated with media weekly to build relationships and optimize press coverage.
- Assisted in building a strong social media presence, creating content that resonates with target audiences.
- Conducted research on competitors'' PR activities to inform strategy development and stay ahead of market trends.
- Trained junior team members in various aspects of public relations management, cultivating talent within the department.
- Forged strong media relationships to further public relations goals.
- Managed crisis communications, effectively mitigating potential damage to the company''s image.
- Streamlined PR processes by managing budgets, timelines, and resources efficiently.
- Secured positive media coverage for the organization, pitching stories to journalists and editors.
- Helped with photo and video production and performed visual and sound editing tasks.
- Achieved positive media placements by writing compelling press releases, articles, and opeds.
- Fostered a collaborative work environment within the PR team by sharing knowledge and best practices regularly.
- Supported executive leadership by crafting speeches and presentations that effectively communicated company values and vision.
- Implemented content editorial calendar to plan marketing campaigns and manage content.
- Evaluated success metrics for each campaign to ensure continuous improvement in future initiatives.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Coordinated media interviews with organization staff, board members and volunteers.
- Supported public relations managers with writing, researching and preparation of materials
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
Manager - Admin
Centriti Pvt Ltd
Delhi
01.2024 - 04.2024
- Company Overview: Hospitality Industry
- Hire qualified personnel according to standards.
- Organize and coordinate operations to ensure maximum efficiency.
- Answering telephone calls and emails hotels, Motels, All-suites, Inns, Resorts, Boutique hotels.
- Ensure supplies and equipment are adequate in quantity and quality.
- Handle customer complaints when necessary.
- Assist in pricing products or services.
- Assume responsibility of budgeting and monitoring expenses.
- Enforce adherence to regulations and quality standards.
- Ensure all records are kept properly and consistently.
- Review and prepare reports for senior management.
- Making sales order.
- Supervise and evaluate staff.
- Handling customer complaints.
- Hospitality Industry
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Central Board of Secondary Education - Communications
Sarvodaya Kanya Vidyalaya
New Delhi07.2021
Bachelor of Arts -
University of Delhi
New Delhi 09.2018 - 05.2021
High School Diploma -
British Council
New Delhi 04.2001 - 01.2024
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- Ability to Work in a Team
- Computer Skills
- Adaptability
- Leadership Skills
- Excellent Communication Skills
- Problem Solving Skills
System monitoring
Remote Access
Network troubleshooting
Software installation
Network administration
Windows administration
Desktop troubleshooting
System updates
File system administration
Backup management
Vendor coordination
Incident management
Email administration
Helpdesk operations
Help desk software
Software change management
Product development
Project management
Performance tuning
Data backup
Problem-solving abilities
Root-cause analysis
System testing
Organizational skills
Problem-solving
Network security
Problem-solving aptitude
Workstation maintenance
Adaptability and flexibility
Time management
Multitasking Abilities
Infrastructure planning
Connectivity resolution
Office supervision
Documentation and control
Office management
Administrative support
Schedule management
Customer service management
Recordkeeping and reporting
Microsoft Office Suite
Developing policies and procedures
Organization and multitasking
Human resources
Hiring and training
HR support
Staff management
Relationship building
Mail handling
Payroll control
Budgeting and expense monitoring
Records management
Office administration
Accounting procedures
Business administration
Data management
Expense reports
Project planning
Employee onboarding
Organizational leadership
Technology troubleshooting
Budget administration
Meeting coordination
Stakeholder management
Critical thinking
Calendar management
Continuous improvement
Policy management
Negotiation
Data entry
Multitasking
Interests
Reading
Dance
Sports
Music
Walking
Gym
Timeline
Administrative Manager
IHS
05.2024 - 06.2025
Manager - Admin
Centriti Pvt Ltd
01.2024 - 04.2024
Public Relations Officer-(PRO)
Junior Delhi School Headquarter
01.2023 - 12.2024
Bachelor of Arts -
University of Delhi
09.2018 - 05.2021
High School Diploma -
British Council
04.2001 - 01.2024
System administrator
Scopic International
System Administrator
Webpulse Solution pvt ltd
Manager
E-commerce Company
Central Board of Secondary Education - Communications
Sarvodaya Kanya Vidyalaya
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