Summary
Overview
Work History
Education
Skills
Timeline
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Vibha Sobti

Organizational Development|L&D| Brand Trainer|Customer Experience Professional |Luxury Sales

Summary

I started my retail career from The Body Shop in London, and currently working with The Reliance Luxury Brands in New Delhi, training about 60 retail stores with nearly 1000 employees. My expertise includes successfully identifying corporate training needs, creating learning programs, focus on product demonstrations and implementing hands-on and e-learning strategies. Throughout my career, I have demonstrated a keen ability to anticipate and evaluate learning and development needs and roll out curricula and courses to achieve corresponding objectives. Furthermore, my outstanding presentation, communication, and leadership talents position me to make a significant contribution to your corporation.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Brand Trainer

Reliance Brands
02.2015 - 04.2024
  • Enhanced brand knowledge by conducting comprehensive training sessions for brands like Canali, Brooks Brothers, Hugo Boss, BCBG Maxazria, Juicy Couture, Hamleys, Mothercare.
  • Planning and delivering Class room and virtual trainings keeping in mind the new seasons and needs of the brands.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed job-specific competencies and performance standards.
  • Organized workshops focused on enhancing teamwork and problem-solving abilities among employees at all levels of the organization.
  • Provided coaching and mentoring to employees.
  • Evaluated individual progress through assessments, adjusting training methods as needed for optimal results.
  • Facilitated virtual, in-person and blended learning sessions.
  • Improved sales performance by providing targeted coaching and feedback to team members.

Operations Manager

Reliance Brands
02.2015 - 04.2019
  • Key responsibilities to run a business effectively and smoothly with a team for Brooks Brothers, Delhi.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Increased profit by streamlining operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Training Coordinator

OCR Group
10.2012 - 11.2014
  • Facilitated high-quality training program delivery to employees and external stakeholders.
  • Developed and executed strategies to improve training program performance.
  • Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
  • Created and maintained detailed training records and reports for management review.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

Training Coordinator

The Body Shop London
10.2010 - 12.2012
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed and implemented successful onboarding program.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Managed new hire training schedule and updated session rosters.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.

Education

Master of Arts - Human Resources Management, Duration 2 Years

Middlesex University United Kingdom
London, United Kingdom
04.2001 -

Bachelor of Arts - Psychology

Punjab University
Chandigarh, India
04.2001 -

Skills

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Timeline

Brand Trainer

Reliance Brands
02.2015 - 04.2024

Operations Manager

Reliance Brands
02.2015 - 04.2019

Training Coordinator

OCR Group
10.2012 - 11.2014

Training Coordinator

The Body Shop London
10.2010 - 12.2012

Master of Arts - Human Resources Management, Duration 2 Years

Middlesex University United Kingdom
04.2001 -

Bachelor of Arts - Psychology

Punjab University
04.2001 -
Vibha SobtiOrganizational Development|L&D| Brand Trainer|Customer Experience Professional |Luxury Sales