Vibhav Mishra
Project Manager
NOIDA
Summary
Dynamic Project Manager with 16+ years of experience across Telecom, BFSI, Market Research, and Energy Utilities. Proven expertise in streamlining operations, managing budgets, and optimizing resources to ensure seamless project delivery. Skilled in business process excellence, consulting, change management, and digital transformation, with a strong record of building client trust and long-term partnerships.
Operational Efficiency: Streamlined business processes to improve productivity and reduce costs.
Financial Management: Oversaw budgets and resource allocation to maximize ROI.
Leadership: Directed production teams, resolved challenges, and delivered projects aligned with strategic objectives.
Transformation Expertise: Led change management and digital transformation initiatives across diverse domains.
Client Engagement: Cultivated strong relationships, ensuring high satisfaction and repeat business.
Overview
17
17
years of professional experience
6
6
Certificates
Work History
Project Manager
Birlasoft
01.2019 - Current
- Product strategy finalization with the technical roadmap, defining and executing the product and solutions, and ensuring alignment with client and vendor expectations.
- Leveraging AI applications for task scheduling and other resource management activities in the Salesforce framework.
- Scaled multi-vendor under agile governance. Machine learning applications are used to identify trends, predict risks, and track customer demand, allowing companies to adapt quickly.
- Managing end-to-end delivery operations with a team of 30+ people onsite and offshore, overseeing multiple technology projects for global customers in the Energy and Utilities domain. Driving excellence through clear ISO audit outcomes, and outstanding CSAT performance.
- Responsible for solution management, pre-sales, revenue (over $7 million), P&L, customer satisfaction, and people retention for strategic customers. Turned around a failing client relationship that saved a $5 million contract.
- Smooth collaboration using the Einstein Trust Layer in the Salesforce environment, and led cross-functional team through major migration with zero downtime.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Business Analyst SME
Birlasoft
01.2018 - 12.2018
- Business Process Improvement is achieved with the enhancement of governance in various projects of the SwissRe ATLAS Program; creating SOPs, BRDs, FRDs, and end-user training materials.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement. Establishment of a Change Control Board in various geographical regions to ensure seamless program integration.
- Conducted data analysis to synthesize findings into actionable presentations, developed a knowledge management library of reusable assets, and streamlined intelligence reporting for improved decision-making.
- Facilitated stakeholder engagement by conducting business user interviews, gathering requirements, consolidating feedback, and collaborating with technical teams to align IT solutions with business needs.
Business Change Analyst
Espire Infolabs
03.2016 - 01.2018
- Partnered with senior leadership to drive change initiatives aligned with organizational goals, maintaining strategic direction across all implementations.
- Led a team of 22, driving task execution and delivery while facilitating Scrum activities via ServiceNow, resulting in efficient project coordination and timely outcomes.
- Identified critical project risks and issues, developed mitigation plans, and executed post-go-live activities to ensure project stability.
- Authored BRDs, FRDs, test planning, UAT documents, and project plans for technical deliveries.
Business Intelligence Analyst
IBM
06.2015 - 03.2016
- Managed the Airtel BI project for the Sri Lanka and India regions for the 5G rollouts.
- Minimal manual intervention in data entry, by automating routine tasks using SQL scripts and ETL tools.
- Championed a data-driven culture within the organization by promoting the use of analytics tools and methodologies across departments, with evaluation of BI tools.
Business Analyst
Tata Consultancy Services
10.2014 - 06.2015
Business Analyst
VTech Solutions (Vodafone Australia)
03.2011 - 02.2014
Associate Consultant
NCR Corporation
06.2009 - 01.2011
Education
Master of Science - Management Information Systems
Swinburne University of Technology
Melbourne, Australia 04.2001 -
Bachelor of Science - Computer Science
Uttar Pradesh Technical University
Kanpur, India 04.2001 -
Skills
Project management
Certification
PMP - Project Management Professional
Timeline
Data Landscape of GenAI for the Project Managers
12-2025
Generative AI overview for the Project Managers
11-2025
Agentic AI and AI Agents for the Project Managers
09-2025
PMP - Project Management Professional
07-2025
Prompt Engineering for ChatGPT
07-2025
Oil and Gas Industry and Operations and Market
03-2025
Project Manager
Birlasoft
01.2019 - Current
Business Analyst SME
Birlasoft
01.2018 - 12.2018
Business Change Analyst
Espire Infolabs
03.2016 - 01.2018
Business Intelligence Analyst
IBM
06.2015 - 03.2016
Business Analyst
Tata Consultancy Services
10.2014 - 06.2015
Business Analyst
VTech Solutions (Vodafone Australia)
03.2011 - 02.2014
Associate Consultant
NCR Corporation
06.2009 - 01.2011
Master of Science - Management Information Systems
Swinburne University of Technology
04.2001 -
Bachelor of Science - Computer Science
Uttar Pradesh Technical University
04.2001 -