Vibhav Pratap Singh
Lucknow
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Associate
Tech Mahindra
Noida sec-62
04.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Virtual Customer Service
Amazon
lucknow
08.2020 - 10.2020
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online calls to give quick answers and solve problems faster.
- Assisted customer with product questions to facilitate online ordering process.
- Developed customer service processes to improve customer satisfaction.
- Monitored customer feedback and performance indicators to identify areas for improvement.
Education
High School Diploma -
Spring Dale College (ICSE)
Lucknow, Uttar Pradesh 04.2012 - 05.2013
GED -
Akhil Bhartiya Open Schooling
Haryana , India 05.2015 - 05.2016
BBA - Business Administration
Mansarowar Global University
Bhopal 06.2020 - 06.2023
Skills
Multitasking Abilitiesundefined
Timeline
Customer Associate
Tech Mahindra
04.2023 - Current
Virtual Customer Service
Amazon
08.2020 - 10.2020
BBA - Business Administration
Mansarowar Global University
06.2020 - 06.2023
GED -
Akhil Bhartiya Open Schooling
05.2015 - 05.2016
High School Diploma -
Spring Dale College (ICSE)
04.2012 - 05.2013
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