To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Associate
Tech Mahindra
Noida sec-62
04.2023 - Current
Responded to customer calls and emails to answer questions about products and services.
Developed and actualized customer service initiatives to decrease wait times.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Offered advice and assistance to customers, paying attention to special needs or wants.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Virtual Customer Service
Amazon
lucknow
08.2020 - 10.2020
Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Answered live online calls to give quick answers and solve problems faster.
Assisted customer with product questions to facilitate online ordering process.
Developed customer service processes to improve customer satisfaction.
Monitored customer feedback and performance indicators to identify areas for improvement.
Education
High School Diploma -
Spring Dale College (ICSE)
Lucknow, Uttar Pradesh
04.2012 - 05.2013
GED -
Akhil Bhartiya Open Schooling
Haryana , India
05.2015 - 05.2016
BBA - Business Administration
Mansarowar Global University
Bhopal
06.2020 - 06.2023
Skills
Multitasking AbilitiesAttention to DetailFlexible and AdaptableWritten CommunicationExcellent CommunicationData EntryActive ListeningCreative problem solvingMS Excel handling atBeginners levelMS Office handling atLanguagesEnglishHindiVibhavPratap SinghOrganized and dependable candidate successful at managingMultiple priorities with a positive attitude Willingness to take onAdded responsibilities to meet team goals