Vibhinna B Shetty
Customer Support Representative
Mangalore
Summary
Dedicated and service-oriented Customer Support Representative with over 1.5 years of experience in contact center operations, adept at resolving a diverse range of customer concerns through online chat. Strong proficiency in Microsoft Word, Excel, and various web-based applications ensures efficient and effective communication. Exceptional attention to detail while multitasking, employing critical and analytical thinking skills to solve problems and enhance customer satisfaction. Committed to delivering high-quality support that fosters positive customer experiences.
Overview
3
3
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Customer Support Representative
Unifycx
06.2024 - Current
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled multiple issues at the same time.
Trainee Software Engineer intern
Inventeron Technologies
08.2023 - 09.2023
Education
Bachelor of Engineering - Computer Science
Srinivas Institute Of Technology
Mangalore, India02.2026
Pre-University college - undefined
St Agnes Pu College
Mangalore, India05.2020
Matriculation - undefined
ST. Agnes Girls' High School
Mangalore, India03.2018
Skills
Technical skills: C, C, Python, HTML/Css, MySQL, PHP, Microsoft Excel
Certification
Exploring and Preparing your Data with BigQuery
Interests
Listening to Music, Doodling, Painting
Working on
Currently working on courses for Data analytics in Coursera
Timeline
Customer Support Representative
Unifycx
06.2024 - Current
Trainee Software Engineer intern
Inventeron Technologies
08.2023 - 09.2023
Pre-University college - undefined
St Agnes Pu College
Matriculation - undefined
ST. Agnes Girls' High School
Bachelor of Engineering - Computer Science
Srinivas Institute Of Technology