Vibhor Maheshwari
Noida
Summary
Dynamic National Client Service Manager with extensive experience at JSC VTB Bank, excelling in client relationship management and regulatory compliance. Proven track record of analyzing complex issues and driving business development, consistently exceeding targets with high-value portfolios. Expertise in strategic planning and operational improvement enhances customer satisfaction and fosters collaborative environments. Recognized for implementing innovative solutions that lead to significant organizational advancements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
National Client Service Manager
JSC VTB Bank
New Delhi
10.2024 - Current
- Handling PAN India Clients
- Taking care of all banking needs of existing and prospect clients
- Handling queries from PAN India (Customers and Banks)
- Handling account opening queries for Russia related transactions
- Resolving compliance related matter
- Part of internal and external audit related discussion and resolutions
- Responsible for management reports related to Business Development
- Responsible for regulatory closure like IDPMS/EDPMS settlement
Asst Vice President 2 (TBG Sales)
IndusInd Bank Limited
12.2022 - 10.2024
- Handling portfolio of GCIB North clients which includes ultra large and MNC corporates
- Taking care of more than INR 6,500 Cr limits sanctioned to GCIB North clients with maximum utilization
- Managing existing portfolio of more than 60 clients and meeting with prospects clients
- Working as bridge between client and operations for smooth processing of transactions
- Arranging required approvals from internal stakeholders for any specific client
- Meetings with client on a regular intervals to understand their business requirement
- First point of contact for client for any trade related query/transactions
- Support ops team for any pending regulatory documents submission from client
- Follow up with other banks on due date for payments and their settlements
- Taking care of due date for all bonds repayment for principals and interest
- Closing / monitoring all the observations raised/suggested by the internal and external auditor and compliance department
- Perform and monitor day-to-day processing of Trade transaction of my portfolio
- Customer coordination for their requirement
- Monitoring the IDPMS/EDPMS outstanding for my portfolio
- Follow up with the customer for regulatory requirements to close the same in prescribed time limits
- Customer meetings to understand their business requirement for smooth functioning of transaction from both end
Manager
Kookmin Bank
Gurugram
11.2018 - 12.2022
- Trade finance operations and credit product manager along with back-end and front-end operations, Corporate and Retail Customers transactions, customer handling trade finance related transactions/queries
- Treasury back office settlements for all forex and money market transactions
- Follow up with other banks on due date for payments and their settlements
- Taking care of due date for all bonds repayment for principals and interest
- RBI reporting for Trade and Treasury back office related operations
- Handled comprehensive RBI in-house audits
- Closing / monitoring all the observations raised/suggested by the internal and external auditor and compliance department
- Perform and monitor day-to-day processing of Trade Operations functions including matching and settlement of trades in complex markets
- Customer coordination for their requirement like ECB, Trade Credit, PCFC, Term Loan, WCDL
- Handling import and non-import remittances, import collection documents LC/Non LC
- Monitoring the IDPMS/EDPMS/FIRMS RBI provided portal on a daily basis
- Follow up with the customer for regulatory requirements to close the same in prescribed time limits
- Successfully executed the project of Inland Bill discounting under Letter of credit
- FDI Reporting/resolution from RBI for the corporate customers
- Engage in open communication with internal and external customers and vendors where it is necessary
- Assist with development and review for new and/or changes to departmental policies and procedures
- Work closely with management to prioritize initiatives, mitigate risk and impacts across the organization
- Participates on regular team meetings to share and discuss feedback on Trade and Treasury Back Office Operations matters
- Distribution & Control of daily processing & reconciliations
- Customer meetings to understand their business requirement for smooth functioning of transaction from both end
- Responsible for internal audit and publishing of various internal reports to management
- Successfully set-up the BCP site in Noida
Sr. Officer
YES Bank Limited
Connaught Place
12.2011 - 01.2014
- Trade Finance/ Corporate Banking Operations: Trade Finance Operations CSD desk (Import / Export / LC / BG)
- Handling Import/ Inland transaction under letter of credit, Issuing delivery order
- Handling outward remittances transaction and taking care of due dates of the committed payments under Letter of credit and under normal collection
- Also monitoring Bills of Entry on behalf of bank from the respective clients
- Arranging trade credit to the clients on their request
- Responsible for Supply chain management transactions
Asst Manager
HDFC Bank Limited
Delhi
10.2010 - 12.2011
- Trade Finance Wholesale Banking Operations
- Responsible for outward remittances desk of Trade Finance
- Taking care of Misc Outward remittances under Form A2, Foreign Dividend payment, ECB repayments
- Responsible for all import related docs
- Handling Gold Shipments for various preferred customer and facilitating gold delivery from security houses to customer's places
- Handling Traveler's cheque from various FFMC Clients for the liquidation
- Conduct audit on behalf of HDFC Bank on client's site and warehouses
Executive Finance
Essel Shyam Technologies Limited
02.2009 - 10.2010
- Monitoring of cash flows and utilization of working capital limits
- Preparation of working capital proposal
- Term Loan proposals for projects
- Handling direct payment advance payment, delivery order, bank guarantee and Letter of Credit etc
- Monitoring FOREX deals and preparation of the daily banking report
- Liaison with the banks to ensure timely credit of interest and payment of availed ECB
Education
MBA - Finance
Jagan Institute of Management Studies
Rohini Sector-5, New Delhi01.2009
B.Com -
D.S. Degree College
Aligarh01.2006
12th -
R.S. Inter College
Aligarh01.2003
10th -
R.S. Inter College
Aligarh01.2001
Skills
- Ability to analyze issues
- Accountability for work
- Ability to execute and exceed expectations
- Team-oriented
- Proficient in best practices
- Analytical approach to business planning
- Problem solving
- Business development
- Passion
- Commitment to customer satisfaction
- Skilled in working under pressure
- Policies and procedures
- Excellent multitasking ability
- Client relationship management
Websites
Certification
- CTF (Certification in trade Finance)
- MBA in Finance & Marketing from JIMS, Rohini, Delhi (Ist Class)
- Enrolled for CDCS exam for April 2022
Accomplishments
- Successfully setup a branch of new foreign bank (Kookmin Bank) in India
- Successfully obtained the AD-1 Category License for Kookmin Bank before joining
Extracurricular Activities
Presently a member of branch Fun committee who organize events for branch staff Volunteered for NSS (National Social Service) to help poor students complete their education Successfully organized various events at college level including a Marketing festival at JIMS
Languages
- Hindi
- English
Timeline
National Client Service Manager
JSC VTB Bank
10.2024 - Current
Asst Vice President 2 (TBG Sales)
IndusInd Bank Limited
12.2022 - 10.2024
Manager
Kookmin Bank
11.2018 - 12.2022
Sr. Officer
YES Bank Limited
12.2011 - 01.2014
Asst Manager
HDFC Bank Limited
10.2010 - 12.2011
Executive Finance
Essel Shyam Technologies Limited
02.2009 - 10.2010
MBA - Finance
Jagan Institute of Management Studies
B.Com -
D.S. Degree College
12th -
R.S. Inter College
10th -
R.S. Inter College
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