Community Involvement
Vibhakar Gautam
Quality Assurance Analyst
New Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Quality Assurance Analyst
OLX India
Delhi
07.2022 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
Kaizen Coordinator
Espirit Toyota (Spirited Auto Cars India Ltd.)
Noida
10.2016 - 07.2022
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Diploma in Mechanical Engineering - Mechanical Engineering
Doon Institute of Engineering & Technology
Rishikesh 09.2013 - 2016.08
Higher Secondary School - PCM
National Institute of Open Schooling
Haridwar 2012.04 - 2013.06
Skills
Group presentations
Accomplishments
- Promoted to Business Planning & Strategy within 3 months due to outstanding work performance.
- Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
- Documented and resolved Quality which led to Customer Satisfaction and though contributing long tern profits.
- Used Microsoft Excel to audit the operation team working.
- Won Motherson Quality Circle Championship 2021 & 2022 for reduction of Quality Related issues and cost reduction of rework.
- EMS (Environment Management System) Certified from Toyota Kirloskar Motors.
- Earned Certification for Fix.It.Right Qualified Dealer
Certification
Environment Management System
Interests
Problem Solving Techniques
Excel Working
Volleyball
Chess
Writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Quality Assurance Analyst
OLX India
07.2022 - Current
Environment Management System
02-2022
Kaizen Coordinator
Espirit Toyota (Spirited Auto Cars India Ltd.)
10.2016 - 07.2022
Auto CADD
06-2016
Diploma in Mechanical Engineering - Mechanical Engineering
Doon Institute of Engineering & Technology
09.2013 - 2016.08
Higher Secondary School - PCM
National Institute of Open Schooling
2012.04 - 2013.06
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