A well accomplished Senior Analyst with exceptional teamwork, leadership and communication skills. Over 6 years of experience working on large-scale projects as well handling daily operational requests. Experience in the field of AR-Billing and disputes, Credit control and customer service.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Financial Plan & Analysis Senior Analyst
Accenture Solutions Private Ltd.
4 2021 - Current
Making strategies with leadership around operational efficiency and driving the same in team
Undertaking responsibilities of removing unnecessary procedures in process of efficient functioning; ensuring uniformity in the process understanding at the client's and the organization's end
Discussing production numbers, strategies, and customer issues with the client in the weekly call and issue action items around them
Setting up targets, SOP & SLA, monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level
Handling team size of approx 20 people and effectively utilizing the resources to meet SLAs.
Utilized effective leadership to motivate and coach team members
Invoice Management & Accounts Receivable - Experience for Billing / Invoice to client, Credit Control and Collection, Account Receivable, Credit Note
Managing Invoice Processing ensuring the accuracy & TAT is meeting with our SLA for each customer
Liaise with managers to determine training needs and schedule training sessions
Identifying, researching and resolving billing variances to maintain system accuracy and currency
Preparing and presenting quality audit reports to senior management.
Analyzing and evaluating the accounts overdue and contacting partners to determine the reason for non-payment or delay in payments in order to resolve the dispute and ensure payments are materialized on time
Process Developer- Order To Cash (Accounts Receivables)
Genpact India Pvt Ltd.
03.2019 - 04.2021
Creating and maintaining of Project work breakdown structure (WBS), as well as the project Master Data associated with it, whether it is at the project definition or WBS element level
Preparing sales contract document, based on sales details provided by a Customer Contract/Agreement in SAP which allows all the necessary billing information and conditions contained and defined to be capture in a formal Customer Service
To record the time sheet data that is received from the different cost center
Managing Invoice Processing ensuring the accuracy & TAT is meeting with our SLA for each customer this includes Adhoc Billing, Pass through billing, Compassionate Fees billing and Credit Memo
Credit risk assessment for new customers/existing customers, fixing credit terms and limits in-line with clients working credit policy, validating the Equifax and DNBI reports for new customers
Preparing various MIS reports like Daily Collection Report, Debtors outstanding report, Collection Variance report and sending to the management for further business analysis.
Assistant Manager - Client acquisition and retention
IndiaMART InterMESH Ltd.
04.2018 - 02.2019
Handling the client and resolving their concern related to the B2B match making and B2C
Retention of the client who are opting to close the service and ensuring the expected result promised to the customer
Upselling and upgrading of the customer services deriving towards the revenue generation of organization
Assisting customers with trying on items, finding appropriate sizes and completing the purchases suitable to their business and requirement
Analyzing and evaluating the accounts overdue and contacting partners to determine the reason for non-payment or delay in payments in order to resolve the dispute and ensure payments are materialized on time
Issuing dunning letter to the partners having overdue more than 30 days as per the collection process set up by the organization.
Customer Care Executive
lenergizer
12.2014 - 07.2016
Handling the issues and query of the customers related to their banking transaction and credit cards
Filling the report for the Fraudulent charges, lost/stolen reports of the credit cards for the customers
Resolving the customers issues related to their credit cards payment, Outstanding amount and transactions
Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns
Counsel customers on option for services, coverage and new offers
Pre-Ensuring the customer satisfaction and deriving then CSAT% through survey by resolving their issues to the utmost satisfaction.
Education
Bachelors of Arts in English with Honors -
Delhi University
08.2013 - 05.2016
Skills
Client management
Performance monitoring
Knowledge of business operations
Technical understanding
Accomplishments
Successfully completed three transitions, onsite as well as remotely.
Awarded as the best employee quarterly twice in Accenture.
Received employee recognition from client and awarded as employee of the month while working with Genpact.
Awarded as the pillar of success and employee of the month in IndiaMart.
Software
SAP
Oracle
CAS(Customer Accounting Skills)
MS Office
Salesforce
Timeline
Process Developer- Order To Cash (Accounts Receivables)
Genpact India Pvt Ltd.
03.2019 - 04.2021
Assistant Manager - Client acquisition and retention
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.