SAP
Vibhor Sharma
New Delhi
Summary
A well accomplished Senior Analyst with exceptional teamwork, leadership and communication skills. Over 6 years of experience working on large-scale projects as well handling daily operational requests. Experience in the field of AR-Billing and disputes, Credit control and customer service.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Financial Plan & Analysis Senior Analyst
Accenture Solutions Private Ltd.
4 2021 - Current
- Making strategies with leadership around operational efficiency and driving the same in team
- Undertaking responsibilities of removing unnecessary procedures in process of efficient functioning; ensuring uniformity in the process understanding at the client's and the organization's end
- Discussing production numbers, strategies, and customer issues with the client in the weekly call and issue action items around them
- Setting up targets, SOP & SLA, monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level
- Handling team size of approx 20 people and effectively utilizing the resources to meet SLAs.
- Utilized effective leadership to motivate and coach team members
- Invoice Management & Accounts Receivable - Experience for Billing / Invoice to client, Credit Control and Collection, Account Receivable, Credit Note
- Managing Invoice Processing ensuring the accuracy & TAT is meeting with our SLA for each customer
- Liaise with managers to determine training needs and schedule training sessions
- Identifying, researching and resolving billing variances to maintain system accuracy and currency
- Preparing and presenting quality audit reports to senior management.
- Analyzing and evaluating the accounts overdue and contacting partners to determine the reason for non-payment or delay in payments in order to resolve the dispute and ensure payments are materialized on time
Process Developer- Order To Cash (Accounts Receivables)
Genpact India Pvt Ltd.
03.2019 - 04.2021
- Creating and maintaining of Project work breakdown structure (WBS), as well as the project Master Data associated with it, whether it is at the project definition or WBS element level
- Preparing sales contract document, based on sales details provided by a Customer Contract/Agreement in SAP which allows all the necessary billing information and conditions contained and defined to be capture in a formal Customer Service
- To record the time sheet data that is received from the different cost center
- Managing Invoice Processing ensuring the accuracy & TAT is meeting with our SLA for each customer this includes Adhoc Billing, Pass through billing, Compassionate Fees billing and Credit Memo
- Credit risk assessment for new customers/existing customers, fixing credit terms and limits in-line with clients working credit policy, validating the Equifax and DNBI reports for new customers
- Preparing various MIS reports like Daily Collection Report, Debtors outstanding report, Collection Variance report and sending to the management for further business analysis.
Assistant Manager - Client acquisition and retention
IndiaMART InterMESH Ltd.
04.2018 - 02.2019
- Handling the client and resolving their concern related to the B2B match making and B2C
- Retention of the client who are opting to close the service and ensuring the expected result promised to the customer
- Upselling and upgrading of the customer services deriving towards the revenue generation of organization
- Assisting customers with trying on items, finding appropriate sizes and completing the purchases suitable to their business and requirement
- Analyzing and evaluating the accounts overdue and contacting partners to determine the reason for non-payment or delay in payments in order to resolve the dispute and ensure payments are materialized on time
- Issuing dunning letter to the partners having overdue more than 30 days as per the collection process set up by the organization.
Customer Care Executive
lenergizer
12.2014 - 07.2016
- Handling the issues and query of the customers related to their banking transaction and credit cards
- Filling the report for the Fraudulent charges, lost/stolen reports of the credit cards for the customers
- Resolving the customers issues related to their credit cards payment, Outstanding amount and transactions
- Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns
- Counsel customers on option for services, coverage and new offers
- Pre-Ensuring the customer satisfaction and deriving then CSAT% through survey by resolving their issues to the utmost satisfaction.
Education
Bachelors of Arts in English with Honors -
Delhi University
08.2013 - 05.2016
Skills
- Client management
- Performance monitoring
- Knowledge of business operations
- Technical understanding
Accomplishments
- Successfully completed three transitions, onsite as well as remotely.
- Awarded as the best employee quarterly twice in Accenture.
- Received employee recognition from client and awarded as employee of the month while working with Genpact.
- Awarded as the pillar of success and employee of the month in IndiaMart.
Software
Oracle
CAS(Customer Accounting Skills)
MS Office
Salesforce
Timeline
Process Developer- Order To Cash (Accounts Receivables)
Genpact India Pvt Ltd.
03.2019 - 04.2021
Assistant Manager - Client acquisition and retention
IndiaMART InterMESH Ltd.
04.2018 - 02.2019
Customer Care Executive
lenergizer
12.2014 - 07.2016
Bachelors of Arts in English with Honors -
Delhi University
08.2013 - 05.2016
Financial Plan & Analysis Senior Analyst
Accenture Solutions Private Ltd.
4 2021 - Current
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