Vibhor Singhal
Software Engineer
Gautam Buddha Nagar
Summary
Proactive Business Analyst with 4.9+ years in product management. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Business Analyst
Vinculum Solutions Pvt. Ltd.
01.2023 - Current
- Managed customer escalations and facilitated the onboarding of new vendors in the E-commerce domain for over 4.9 years.
- Currently serving as a Team Lead for a 7-member team.
Collaborated closely with the Engineering team to develop customer requirements and address bugs. - Participated in client interaction calls to address customer requirements, bugs, and escalations.
- Allocated time for developers and testers to thoroughly test actual scenarios based on customer requirements.
- Utilized Jira to raise issues to the Engineering team, ensuring their resolution and tracking until completion.
- Proficient in extracting logs from various servers, including web servers, API servers, integration servers, and micro servers.
- Responsible for overseeing the end-to-end management of a product module.
Lead - Support Engineer
Vinculum Solutions Pvt. Ltd.
01.2022 - 12.2022
- Accumulated 3.5+ years of comprehensive experience in addressing customer escalations and facilitating the onboarding process for new customers (Vendors) within the E-commerce domain.
- Currently serving as the Team Lead for a 7-member team, fostering collaboration and efficiency within the group.
- Actively collaborate with the Engineering team to develop customer requirements and address bugs, ensuring seamless operations and customer satisfaction.
- Utilize Jira for raising and tracking issues, maintaining a proactive approach to issue resolution and reducing daily support tickets.
- Proficient in extracting logs from various servers including web servers, API servers, integration servers, and micro servers, facilitating troubleshooting and problem-solving processes.
Application Support Engineer
Vinculum Solutions Pvt. Ltd.
06.2019 - 12.2021
- Reviewing and Responding of Tickets tagged or assigned to me
- Collaborate with the Engineering team for development of Customer Requirements and Handling Bugs
- Basic monitoring of servers leading to useful impact on the overall operations in the warehouse and other users
- Knowledge of Cron / Schedulers and help extracting the logs of schedulers to the Engineers
- Deep digging into database for Eretail insights as per client requirements
- Worked on My SQL With DDL and DML commands
- Setting up of different alert mailers to keep track of the data on daily basis.
Education
Master of Computer Application - Computer And Information Sciences
Ajay Kumar Garg Engineering College
Ghaziabad 07.2014 - 05.2017
Bachelor of Science: Information Technology -
HNBGU
Dehradun 07.2011 - 05.2014
12th Board - undefined
K.C.M School (Moradabad)
07.2010 - 05.2011
10th Board - undefined
K.C.M School (Moradabad)
07.2008 - 05.2009
Skills
Reporting Tools: Tableau, Microsoft Power BI,ExcelDatabase: My SQL,Microsoft SQL Server, Mongo DB (Beginner)Language: Java (Basic)Project Management: Jira Management, Freshdesk(Ticketing Tool), Google DocsKey Skills: Data Analysis, Time Management, Flexible, Self-MotivatingWeb Technologies :- Rest API, JSON, XML
Reward And Recognition
Won "Star of the Quarter" award (July-Sep'20).
Product Details
Product Details:
Client: Nykaa
Environment: Java and My SQL
Tools: Freshdesk, Jira
1.) Title:- Automated Catalog Listing
• Vin eretail provides a One stop solution to solve all your marketplace listing related challenges through Its CMS tool. CMS enables
user to upload catalog digitally for multiple marketplaces by providing you import templates specific to each portal’s requirement.
2.) Title:- Multichannel Orders & Returns Management
• Vin eretail simplifies order processing by giving a single dashboard to manage orders, print shipping labels and generate
manifest for order belonging to multiple marketplaces/webshops, which ensures that sellers don’t miss orders and ship all of them
within the agreed SLA.
• Vin eRetail’s Return Management Solution simplifies the returns process by handling both vendor returns and customer
returns effectively and decreasing the inventory processing time for returned items.
3.) Title:- Logistics Management
• Vin eretail comes integrated with 30+ shipping partners both in India and internationally enabling to manage order shipments for
different transporters through a central screen effectively.
4.) Title:- Inventory Management
• Vin eRetail helps to get an accurate, real-time view of inventory across different stores, online channels & warehouses to
make smarter fulfillment decisions & meet customers' delivery expectations.
5.) Title:- Warehouse Management System
• Vin eretail helps in managing complete autonomy and visibility of inventory for multiple clients through a single unified view. Vin
eretail enables to adopt a standard warehouse flow combining transactions across clients, with labels, invoices, reports tailored to
each client’s specific requirement, thereby saving time and efforts.
Certification
Won star of the Quarter Certificate
Timeline
Business Analyst
Vinculum Solutions Pvt. Ltd.
01.2023 - Current
Lead - Support Engineer
Vinculum Solutions Pvt. Ltd.
01.2022 - 12.2022
Won star of the Quarter Certificate
09-2020
Application Support Engineer
Vinculum Solutions Pvt. Ltd.
06.2019 - 12.2021
Master of Computer Application - Computer And Information Sciences
Ajay Kumar Garg Engineering College
07.2014 - 05.2017
Bachelor of Science: Information Technology -
HNBGU
07.2011 - 05.2014
12th Board - undefined
K.C.M School (Moradabad)
07.2010 - 05.2011
10th Board - undefined
K.C.M School (Moradabad)
07.2008 - 05.2009