Vibhore Saxena
Assistant Manager
Noida,UP
Summary
Dynamic Assistant Manager at ICICI Prudential Asset Management, skilled in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and relationship management, while driving sales with innovative merchandising strategies. Fostered a collaborative work environment, resulting in improved team performance and customer engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
ICICI Prudential Asset Management
10.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
MBA - Finance
DELHI INSTITUTE OF ADVANCE STUDIES
04.2001 -
Btech - Computer Science
Vishveshwarya Institute of Engg & Tech
GAUTAM BUDH NAGAR 04.2001 -
Skills
Operations management
Team leadership
Problem-solving
Customer service
Customer relations
Sales strategies
Customer relationship management (CRM)
Decision-making
Certification
NISM VA
Timeline
Assistant Manager
ICICI Prudential Asset Management
10.2018 - Current
MBA - Finance
DELHI INSTITUTE OF ADVANCE STUDIES
04.2001 -
Btech - Computer Science
Vishveshwarya Institute of Engg & Tech
04.2001 -