Vibhu Malhotra
Haryana
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of
organizational goals. Strong facilitator adept at working cross -departmentally with co-management and top-level leadership.
Excellent trainer and mentor
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Senior Team Lead Specialist- Digital Operations
Accenture Technologies India
08.2022 - Current
- Preparing weekly/ monthly reports to ensure in order to keep the teams/ management informed about their progress
- Managing a team of 20-25 Account strategist
- Handling operations for Google Ads for North America/ Canadian/ UKI market
- Managed multiple projects simultaneously, effectively prioritizing tasks to meet stakeholder expectations
- Being a part of business transformation team, deciding various strategies to ensure sales are driven QoQ/ MoM
- Enhanced team performance by implementing effective communication strategies and regular feedback sessions
- Launching daily/ weekly/ monthly contests for Canada market
- Sharing analysis/ RCAs on various parameters (Pitch/ Mandays, Pitch/ PODs, Task/ Pitch)
- Collaborating with teams for preparing weekly decks for WBRs/ Business reviews/ Client reviews.
- Sharing week on week feedbacks with all team members to ensure performance metrics are met
- Managing team briefing sessions on daily basis
- Organizing training sessions for team members
- Managing escalations with quality teams to maintain service recoveries
- Involved in hiring processes (taking interviews)
- Attending weekly calibration calls with client to maintain quality standards
- Coached team members in techniques necessary to complete job tasks.
- Interpreted clients' needs and introduced services to fit specific requirements.
Chief Manager
Indusind Bank
08.2021 - 07.2022
- Analyzing business potential, conceptualizing & executing strategies to drive sales, augmenting turnover and achieving desired targets
- Managing a team of business officers & ensuring delivery towards desired business goals
- Liaising with different product teams to ensure regular product trainings are done
- Managing forecasting numbers, hiring & managing team members
- Troubleshooting accounts from inception to activation with help of central operations team & risk compliance teams
- Acquiring new corporate relationships to ensure through various banking channels
- Ensuring cross sell numbers are met to make the business profitable
- Build & maintain strong rapport's with all stakeholders to ensure smooth on boarding of clients
- Excel in implementing strategies and achieving results through a combination of collaboration, leadership and strong consultative
skills
Sales Manager
IDFC First Bank
05.2019 - 10.2020
- Involved in forecasting of sales numbers , manpower planning quarter on quarter
- Managing a team 8-10 business officers
- Coaching employees in successful selling methods & encouraging cross selling to drive revenues
- Acquisition of new banking corporate relationships through different channels
- Assessing new processes, evaluating productivities and providing process improvement strategies
- Collaborating with product teams basis client feedback on mobile app usage
- Monitoring digital app penetration and articulating strategies with ops, product and marketing teams to ensure maximum penetration
- Providing feedback on pilot programs launched for customer retention
- Ability to deliver presentations and articulate strong product value proposition to executive level. Demonstrated ability to initiate and close new sign up deals
- Experienced in dealing with top-level management of large and strategic organizations
- Exceptional relationship management skills to retain and grow revenue from existing relationships
Relationship Manager
Standard Chartered bank
09.2017 - 05.2019
- Promoting bank's digital innovations to ensure a seamless and differentiated experience to the consumer. Understanding corporate business and service needs and providing solutions to fulfill all their immediate and long term requirements
- Acquisition of new employee banking relationships by working with Corporate Institutional Clients, Commercial Client or business client listing via referrals, networking, and cold calls
- Managing and working closely with internal teams for preparing response for corporate presentations
- Managing large enterprise accounts for employee banking relationship to ensure end-to-end support of corporate payroll activity along with portfolio profitability through cross-sell
- Being one-point contact from Bank side responsible for all retail banking requirements of a corporate and its employees
- Ensuring month on month growth in business terms of number of salary accounts opened
Deputy Manager
Info Edge Pvt. Ltd. (99acres.com)
04.2015 - 09.2017
- Excelled in a highly competitive environment and
achieved back to back targets for 8 quarters - Responsible for selling online space to clients
(Banner adds, Listings, Subscriptions, on basis of PPI
and PPC) - Handled both existing portfolio and new client
acquisition across dwarka as a region - Grew a portfolio worth 4.5 Crs to 7.9 Crs (50% YOY
growth) - Awarded as Beaming Star Award for achieving
highest revenue in first 6 months of joining
Education
Post Graduate in Diploma Management - Marketing & IB
Fortune Institute of International Business
Delhi 05.2013 - 04.2015
Bachelors of Technology: Bachelors of Technology - Electronics & Communications
Manav Rachna College of Engineering
Faridabad 04.2009 - 04.2013
Skills
Relationship Management
Timeline
Senior Team Lead Specialist- Digital Operations
Accenture Technologies India
08.2022 - Current
Chief Manager
Indusind Bank
08.2021 - 07.2022
Sales Manager
IDFC First Bank
05.2019 - 10.2020
Relationship Manager
Standard Chartered bank
09.2017 - 05.2019
Deputy Manager
Info Edge Pvt. Ltd. (99acres.com)
04.2015 - 09.2017
Post Graduate in Diploma Management - Marketing & IB
Fortune Institute of International Business
05.2013 - 04.2015
Bachelors of Technology: Bachelors of Technology - Electronics & Communications
Manav Rachna College of Engineering
04.2009 - 04.2013
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