Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Certification
Timeline
AdministrativeAssistant
Vibhuti Mishra

Vibhuti Mishra

Gurugram

Summary

  • Notice - Available to join.
  • Experience- Around 4 years into apparels industry.
  • Around 4 years into Sales, Support and sourcing.
  • CTC- Rs 4, 10,000 EXPECTED - Rs 5,50,000 VISION & OBJECTIVES:-

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Executive

Teleperformance India
Gurugram
07.2021 - Current
  • Assisting customers, resolving technical issues, documenting interactions
  • Provided technical support to customers via phone, email and online chat.
  • Tested and evaluated new technology for potential use in the business.
  • Developed and maintained customer relationships through effective communication and problem solving skills.
  • Diagnosed hardware and software issues on various platforms such as Windows, Mac OS X and Linux operating systems.
  • Resolved technical queries related to product features, functionality, installation and configuration of software applications.
  • Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
  • Installed, configured and maintained computer hardware components such as motherboards, processors, memory cards.
  • Provided technical advice regarding the purchase of new products or services based on customer requirements.
  • Created detailed documentation of technical problems encountered by customers and solutions provided.
  • Reported any recurring technical issues to management for further investigation and resolution.
  • Performed regular maintenance checks on customer systems to ensure optimal performance.
  • Ensured compliance with quality standards set by the company when providing technical support.
  • Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.
  • Reviewed existing processes for providing technical support to determine areas that need improvement.
  • Maintained knowledge base articles to help customers resolve common issues quickly without having to contact technical support personnel.
  • Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
  • Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
  • Provided guidance on best practices for using different applications related to the product and service being supported.
  • Collaborated with internal teams such as engineering, sales and marketing to ensure a high level of customer satisfaction.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Created and deployed new hire training initiatives.
  • Developed team support strategies and service goals for busy contact center.
  • Established continuous improvement initiatives to achieve KPIs.
  • Drove customer satisfaction to 100%.
  • Evaluated sub-optimal areas by thoroughly reviewing network infrastructure and policies.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Oversaw daily performance of computer systems.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Developed training materials and procedures or trained users in proper use of hardware or software.

Associate Sales Consultant

Policybazaar Insurance Brokers Private Limited
Gurugram
01.2020 - 06.2021
  • Microsoft Office
  • Conducted market analysis to identify new business opportunities.
  • Created detailed reports on customer satisfaction, product performance and sales trends.
  • Developed and implemented effective sales strategies to increase customer base.
  • Provided technical advice to customers on products and services.

Buying Junior Merchandiser Post Order (Production)

Li & Fung India Pvt. Ltd
01.2019 - 01.2020
  • Built relationships with vendors to ensure timely delivery of products.
  • Created and presented monthly sales reports to senior management.
  • Developed and maintained a database of product information and pricing.
  • Ensured accurate order processing from placement through delivery.
  • Monitored inventory levels to maximize stock availability and minimize overstock.
  • Forecasted future merchandise needs based on customer feedback and past trends.
  • Assisted in the development of promotional strategies for new products.
  • Collaborated with buyers, designers, and other stakeholders to create effective visual displays in stores.
  • Maintained close communication with suppliers concerning quality control issues.
  • Evaluated potential vendors based on cost-effectiveness, reliability, and quality standards.
  • Reviewed customer complaints related to product quality or service issues.
  • Developed promotional materials such as brochures, flyers, banners.
  • Negotiated contracts with vendors for better prices on merchandise items.
  • Researched industry trends in order to stay up-to-date on current fashions.
  • Audited stores regularly to ensure compliance with merchandising guidelines.
  • Printed labels and tags for for-sale merchandise.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
  • Presented new merchandise ideas and campaigns to company executives and sales managers.
  • Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.

Assistant Merchandiser

Chelsea Mills LLP (Gurugram) Haryana
12.2016 - 01.2019
  • Assisted in creating product development plans to meet sales goals and customer needs.
  • Created and maintained accurate product records, SKUs, pricing, and other related information in the system.
  • Monitored inventory levels, reordered merchandise as needed, and tracked shipments to ensure timely delivery of products.
  • Participated in regular meetings with buyers to discuss trends and forecast future demand for products.
  • Evaluated vendor performance by analyzing data such as order accuracy and delivery times.
  • Researched new suppliers to identify potential opportunities for cost savings or improved quality.
  • Coordinated with vendors on promotional activities to increase sales of featured items.
  • Analyzed historical sales data to anticipate customer demands throughout the year.
  • Collaborated with internal teams on marketing initiatives including print ads, digital campaigns, email blasts.
  • Maintained relationships with existing vendors while identifying new sources of supply when necessary.
  • Communicated effectively with cross-functional teams to ensure timely completion of projects.
  • Worked closely with design team to review samples prior to production runs.
  • Provided guidance on pricing strategies that would maximize profitability while remaining competitive.
  • Negotiated contracts with vendors regarding terms of payment, shipping conditions, discounts offered.
  • Prepared presentations for senior management highlighting key successes within the department.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Conferred with production, sales and shipping personnel to expedite or trace shipments.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Built product displays and placed appropriate signage for merchandise.
  • Examined stock to verify conformance to quality specifications and took pride in products being distributed.
  • Developed product purchasing and sales strategies according to company budgets.
  • Negotiated prices, discount terms and transportation arrangements with suppliers.
  • Traveled to various locations to procure materials and products from vendors.
  • Implemented strong product marketing strategies by collaborating with sales teams.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
  • Collaborated with company managers regarding product pricing, promotions and markdowns.
  • Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
  • Negotiated product prices, discounts and shipping incentives with vendors.
  • Networked with potential distributors and customers to reach new markets and expand brand awareness.
  • Kept records of vendor and supplier expenditures and organized financial documents into company databases.
  • Presented new merchandise ideas and campaigns to company executives and sales managers.

Trainee Merchandiser

Richa & Co. Gurugram
07.2016 - 12.2016

Education

Data Analytics - Database Management

Ducat
Gurugram
03-2024

M.B.A in Marketing & International Business - Business Administration And Management

NMIMS Mumbai
06.2022

Bachelors in Economics (Honors) - Business Economics

Kalinga University
Raipur
12.2020

DIPLOMA IN A.M.M.M. (APPAREL MANUFACTURING, MARKETING AND MERCHANDISING) - Textile And Apparel

I.N.I.F.D
06.2016

PROFESSIONAL COURSE IN (B.T.M ) -

M.D.U ROHTAK
06.2015

STANDARD 12 (COMMERCE) -

GYAN DEEP SENIOR SECONDARY SCHOOL (C.B.S.E.)
03.2014

STANDARD 10 -

GYAN DEEP SENIOR SECONDARY SCHOOL (C.B.S.E.)
03.2011

Associate of Applied Science - PGP in Data Science AI & ML

Career ERA
Noida

Skills

  • Customer communications
  • Operations Management
  • Customer Support
  • Technical Troubleshooting
  • Troubleshooting
  • Remote Support
  • Hardware diagnostics
  • Escalation management
  • Training and mentoring
  • Customer Relationship Management (CRM)
  • Application support
  • Staff Training
  • Software Installation
  • Operating systems
  • Data Recovery
  • Network configuration

Personal Information

Title: Technical Support Executive

Hobbies and Interests

  • Bike riding.
  • Fitness Freak.
  • Playing Video Games.
  • Reading books and articles.

Certification

  • Data Analytics
  • Python
  • SQL
  • Tableau
  • Power BI
  • Advance Excel
  • Microsoft Office
  • NumPy
  • Pandas

Timeline

Technical Support Executive

Teleperformance India
07.2021 - Current

Associate Sales Consultant

Policybazaar Insurance Brokers Private Limited
01.2020 - 06.2021

Buying Junior Merchandiser Post Order (Production)

Li & Fung India Pvt. Ltd
01.2019 - 01.2020

Assistant Merchandiser

Chelsea Mills LLP (Gurugram) Haryana
12.2016 - 01.2019

Trainee Merchandiser

Richa & Co. Gurugram
07.2016 - 12.2016

Data Analytics - Database Management

Ducat

M.B.A in Marketing & International Business - Business Administration And Management

NMIMS Mumbai

Bachelors in Economics (Honors) - Business Economics

Kalinga University

DIPLOMA IN A.M.M.M. (APPAREL MANUFACTURING, MARKETING AND MERCHANDISING) - Textile And Apparel

I.N.I.F.D

PROFESSIONAL COURSE IN (B.T.M ) -

M.D.U ROHTAK

STANDARD 12 (COMMERCE) -

GYAN DEEP SENIOR SECONDARY SCHOOL (C.B.S.E.)

STANDARD 10 -

GYAN DEEP SENIOR SECONDARY SCHOOL (C.B.S.E.)

Associate of Applied Science - PGP in Data Science AI & ML

Career ERA

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