Vibhuti Mishra
Gurugram
Summary
- Notice - Available to join.
- Experience- Around 4 years into apparels industry.
- Around 4 years into Sales, Support and sourcing.
- CTC- Rs 4, 10,000 EXPECTED - Rs 5,50,000 VISION & OBJECTIVES:-
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Executive
Teleperformance India
Gurugram
07.2021 - Current
- Assisting customers, resolving technical issues, documenting interactions
- Provided technical support to customers via phone, email and online chat.
- Tested and evaluated new technology for potential use in the business.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Diagnosed hardware and software issues on various platforms such as Windows, Mac OS X and Linux operating systems.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Installed, configured and maintained computer hardware components such as motherboards, processors, memory cards.
- Provided technical advice regarding the purchase of new products or services based on customer requirements.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
- Reported any recurring technical issues to management for further investigation and resolution.
- Performed regular maintenance checks on customer systems to ensure optimal performance.
- Ensured compliance with quality standards set by the company when providing technical support.
- Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.
- Reviewed existing processes for providing technical support to determine areas that need improvement.
- Maintained knowledge base articles to help customers resolve common issues quickly without having to contact technical support personnel.
- Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Provided guidance on best practices for using different applications related to the product and service being supported.
- Collaborated with internal teams such as engineering, sales and marketing to ensure a high level of customer satisfaction.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Created and deployed new hire training initiatives.
- Developed team support strategies and service goals for busy contact center.
- Established continuous improvement initiatives to achieve KPIs.
- Drove customer satisfaction to 100%.
- Evaluated sub-optimal areas by thoroughly reviewing network infrastructure and policies.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Oversaw daily performance of computer systems.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Evaluated software or hardware to recommend improvements or upgrades.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Associate Sales Consultant
Policybazaar Insurance Brokers Private Limited
Gurugram
01.2020 - 06.2021
- Microsoft Office
- Conducted market analysis to identify new business opportunities.
- Created detailed reports on customer satisfaction, product performance and sales trends.
- Developed and implemented effective sales strategies to increase customer base.
- Provided technical advice to customers on products and services.
Buying Junior Merchandiser Post Order (Production)
Li & Fung India Pvt. Ltd
01.2019 - 01.2020
- Built relationships with vendors to ensure timely delivery of products.
- Created and presented monthly sales reports to senior management.
- Developed and maintained a database of product information and pricing.
- Ensured accurate order processing from placement through delivery.
- Monitored inventory levels to maximize stock availability and minimize overstock.
- Forecasted future merchandise needs based on customer feedback and past trends.
- Assisted in the development of promotional strategies for new products.
- Collaborated with buyers, designers, and other stakeholders to create effective visual displays in stores.
- Maintained close communication with suppliers concerning quality control issues.
- Evaluated potential vendors based on cost-effectiveness, reliability, and quality standards.
- Reviewed customer complaints related to product quality or service issues.
- Developed promotional materials such as brochures, flyers, banners.
- Negotiated contracts with vendors for better prices on merchandise items.
- Researched industry trends in order to stay up-to-date on current fashions.
- Audited stores regularly to ensure compliance with merchandising guidelines.
- Printed labels and tags for for-sale merchandise.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Presented new merchandise ideas and campaigns to company executives and sales managers.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
Assistant Merchandiser
Chelsea Mills LLP (Gurugram) Haryana
12.2016 - 01.2019
- Assisted in creating product development plans to meet sales goals and customer needs.
- Created and maintained accurate product records, SKUs, pricing, and other related information in the system.
- Monitored inventory levels, reordered merchandise as needed, and tracked shipments to ensure timely delivery of products.
- Participated in regular meetings with buyers to discuss trends and forecast future demand for products.
- Evaluated vendor performance by analyzing data such as order accuracy and delivery times.
- Researched new suppliers to identify potential opportunities for cost savings or improved quality.
- Coordinated with vendors on promotional activities to increase sales of featured items.
- Analyzed historical sales data to anticipate customer demands throughout the year.
- Collaborated with internal teams on marketing initiatives including print ads, digital campaigns, email blasts.
- Maintained relationships with existing vendors while identifying new sources of supply when necessary.
- Communicated effectively with cross-functional teams to ensure timely completion of projects.
- Worked closely with design team to review samples prior to production runs.
- Provided guidance on pricing strategies that would maximize profitability while remaining competitive.
- Negotiated contracts with vendors regarding terms of payment, shipping conditions, discounts offered.
- Prepared presentations for senior management highlighting key successes within the department.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Monitored stock to maintain sufficient quantity of featured product.
- Conferred with production, sales and shipping personnel to expedite or trace shipments.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Built product displays and placed appropriate signage for merchandise.
- Examined stock to verify conformance to quality specifications and took pride in products being distributed.
- Developed product purchasing and sales strategies according to company budgets.
- Negotiated prices, discount terms and transportation arrangements with suppliers.
- Traveled to various locations to procure materials and products from vendors.
- Implemented strong product marketing strategies by collaborating with sales teams.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- Negotiated product prices, discounts and shipping incentives with vendors.
- Networked with potential distributors and customers to reach new markets and expand brand awareness.
- Kept records of vendor and supplier expenditures and organized financial documents into company databases.
- Presented new merchandise ideas and campaigns to company executives and sales managers.
Trainee Merchandiser
Richa & Co. Gurugram
07.2016 - 12.2016
Education
Data Analytics - Database Management
Ducat
Gurugram03-2024
M.B.A in Marketing & International Business - Business Administration And Management
NMIMS Mumbai
06.2022
Bachelors in Economics (Honors) - Business Economics
Kalinga University
Raipur12.2020
DIPLOMA IN A.M.M.M. (APPAREL MANUFACTURING, MARKETING AND MERCHANDISING) - Textile And Apparel
I.N.I.F.D
06.2016
PROFESSIONAL COURSE IN (B.T.M ) -
M.D.U ROHTAK
06.2015
STANDARD 12 (COMMERCE) -
GYAN DEEP SENIOR SECONDARY SCHOOL (C.B.S.E.)
03.2014
STANDARD 10 -
GYAN DEEP SENIOR SECONDARY SCHOOL (C.B.S.E.)
03.2011
Associate of Applied Science - PGP in Data Science AI & ML
Career ERA
NoidaSkills
- Customer communications
- Operations Management
- Customer Support
- Technical Troubleshooting
- Troubleshooting
- Remote Support
- Hardware diagnostics
- Escalation management
- Training and mentoring
- Customer Relationship Management (CRM)
- Application support
- Staff Training
- Software Installation
- Operating systems
- Data Recovery
- Network configuration
Personal Information
Title: Technical Support Executive
Hobbies and Interests
- Bike riding.
- Fitness Freak.
- Playing Video Games.
- Reading books and articles.
Certification
- Data Analytics
- Python
- SQL
- Tableau
- Power BI
- Advance Excel
- Microsoft Office
- NumPy
- Pandas
Timeline
Technical Support Executive
Teleperformance India
07.2021 - Current
Associate Sales Consultant
Policybazaar Insurance Brokers Private Limited
01.2020 - 06.2021
Buying Junior Merchandiser Post Order (Production)
Li & Fung India Pvt. Ltd
01.2019 - 01.2020
Assistant Merchandiser
Chelsea Mills LLP (Gurugram) Haryana
12.2016 - 01.2019
Trainee Merchandiser
Richa & Co. Gurugram
07.2016 - 12.2016
Data Analytics - Database Management
Ducat
M.B.A in Marketing & International Business - Business Administration And Management
NMIMS Mumbai
Bachelors in Economics (Honors) - Business Economics
Kalinga University
DIPLOMA IN A.M.M.M. (APPAREL MANUFACTURING, MARKETING AND MERCHANDISING) - Textile And Apparel
I.N.I.F.D
PROFESSIONAL COURSE IN (B.T.M ) -
M.D.U ROHTAK
STANDARD 12 (COMMERCE) -
GYAN DEEP SENIOR SECONDARY SCHOOL (C.B.S.E.)
STANDARD 10 -
GYAN DEEP SENIOR SECONDARY SCHOOL (C.B.S.E.)
Associate of Applied Science - PGP in Data Science AI & ML
Career ERA