Vibhuti Sharma
Bengaluru
Summary
Dynamic Team Leader with extensive experience at Revolut, specializing in AML and KYC compliance. Proven track record in enhancing operational workflows and achieving 100% audit pass rates. Skilled in data analysis and team development, driving significant improvements in investigation accuracy and customer onboarding efficiency. Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader – Financial Crime Operations
Revolut
01.2024 - Current
- Lead a team of 15 KYC and fraud investigation analysts, ensuring adherence to AML, KYC, and KYB regulatory requirements.
- Oversee customer onboarding and fraud review processes, proactively resolving escalations and delays to maintain SLA targets.
- Design and enhance operational workflows to align with compliance policies and deliver seamless customer onboarding experiences.
- Conduct regular quality checks to maintain accuracy and compliance, ensuring all investigations meet internal and external audit standards.
- Collaborate with compliance, legal, and operational stakeholders to implement process enhancements, reducing onboarding turnaround time by 20%.
- Prepare detailed reports on KYC/Fraud processes, highlighting performance metrics, risks, and improvement opportunities.
- Provide coaching and development plans, improving investigation accuracy by 30% and achieving 100% audit pass rates.
Team Leader – Fraud & AML Operations
TaskUs
02.2021 - 11.2022
- Managed a team to deliver compliant, high-quality fraud and KYC investigations in line with evolving regulatory standards.
- Implemented process changes that improved investigation efficiency and reduced false positives in fraud alerts.
- Delivered team briefings, distributed workloads, and ensured resolution of escalations within SLA timelines.
- Conducted audits and risk assessments, ensuring regulatory compliance and operational integrity.
Escalation Manager – Customer Operations
Teleperformance
05.2019 - 01.2021
- Resolved escalated cases, balancing regulatory compliance with customer satisfaction.
- Mentored junior staff on effective resolution strategies and adherence to compliance protocols.
- Monitored performance metrics and implemented corrective actions to improve service delivery.
Customer Service Associate
Teleperformance
08.2018 - 04.2019
- Delivered first-class customer service, building trust and rapport with clients.
- Managed customer feedback, developing service improvement initiatives.
Education
MBA - Finance
Vikram University
Ujjain01.2021
B.Com - Financial Accounting
Future Vision College
Ujjain01.2021
Skills
- AML, KYC, and KYB compliance
- Fraud prevention strategies
- Customer onboarding and experience
- Transaction monitoring and escalation
- Sanctions and PEP screening
- Stakeholder and regulator engagement
- Process design and enhancement
- Quality assurance and audit management
- Team leadership and development
- Data analysis (Power BI, advanced Excel)
- Salesforce proficiency
Certification
- HR Certification, Prestige Institute of Management and Research, 2021
- Oriental Training Program, ICAI, 2015
- Information Technology Training, ICAI, 2014
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Team Leader – Financial Crime Operations
Revolut
01.2024 - Current
Team Leader – Fraud & AML Operations
TaskUs
02.2021 - 11.2022
Escalation Manager – Customer Operations
Teleperformance
05.2019 - 01.2021
Customer Service Associate
Teleperformance
08.2018 - 04.2019
MBA - Finance
Vikram University
B.Com - Financial Accounting
Future Vision College
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