Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vibin Rai

Vibin Rai

Melbourne

Summary

Results-driven professional with 10+ years of experience driving business growth and customer relationship management across various functions, including IT operations, supply chain support, procurement, CRM, strategy, and planning. Proven track record of delivering rapid, strategic business development in supply chain and banking domains. Equipped with a strong educational foundation in Global Logistics and Supply Chain Management from the London School of Business, Singapore.

Overview

13
13
years of professional experience

Work History

Software Support Specialist

Tetherfi Technologies
Singapore
10.2021 - Current
  • Responsible for the ownership of major clients in Singapore, including DBS, UOB, and Singtel, maintenance and support issues, with a commitment to on-time responsiveness within stated SLA timelines.
  • Taking ownership of escalation issues, ensuring successful resolution by seeking help from PH and internal teams.
  • Collecting comprehensive issue details, including descriptions, screenshots, time of occurrence, impact, and initial log analysis, before escalating to the next level.
  • Collaborating directly with customers, account owners, SMEs, and other stakeholders to resolve issues promptly and try to keep customers happy.
  • Updating and tracking the end-to-end incident, from raising internal tickets and troubleshooting analysis, to escalation and closure with resolution details.
  • Providing flexibility for out-of-office (OOO) support during critical issues, or planned maintenance activities.
  • Conducting root cause analysis for highlighted issues, depending on their criticality during P1 issues.
  • Provision of software maintenance patches to resolution support by performing CR activities.

Deputy Supply Chain Procurement Manager

Mahindra Logistics
Bangalore
01.2017 - 03.2020
  • Collaborated with suppliers to negotiate favorable contract terms and conditions.
  • Managed vendor relationships to ensure consistent product quality and delivery.
  • Developed procurement strategies to optimize supply chain effectiveness.
  • Analyzed market trends to identify potential cost-saving opportunities.
  • Led cross-functional teams in sourcing initiatives for new product lines.
  • Monitored inventory levels to prevent stockouts and manage supplier performance.
  • Identified potential vendors and evaluated them according to price, quality, selection, service, support, availability, reliability and sustainability.
  • Prepared daily, weekly and monthly procurement reports for supervisor review.
  • Built long-term relationships with company vendors and suppliers to secure optimal prices.
  • Developed procurement budgets to reduce unnecessary expenditures.
  • Implemented strategies for cost reduction through improved terms of payment or better pricing structures.

Senior Business Associate - Vendor Management

Porter -Resfeber labs limited
Bangalore
06.2015 - 07.2016
  • Coordinated stakeholder meetings to gather requirements and address concerns effectively.
  • Developed and maintained relationships with stakeholders at all levels within the organization.
  • Negotiated contracts between vendors, clients, partners in order to secure favourable terms.
  • Collaborated with other departments such as marketing, sales, finance, legal and IT on various initiatives.
  • Targeted potential and past clients to identify new business opportunities.
  • Built strong relationships with suppliers to optimize performance and guarantee contract deliverables.
  • Conducted tender processes and sourced suppliers to effectively meet business needs and fulfill organizational strategy.

Administrative Officer

SRK life Science & Research India Pvt Ltd
Mangalore
03.2012 - 04.2015
  • Managed office operations and maintained filing systems for efficient information retrieval.
  • Coordinated meetings, prepared agendas, and recorded minutes for departmental discussions.
  • Developed and maintained comprehensive databases for tracking office supplies and resources.
  • Facilitated communication between departments to ensure smooth workflow and collaboration.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Monitored office inventory to maintain supply levels.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Education

PGDM -Global Logistics And Supply Chain Management

London School Business And Finance Singapore
Singapore
09-2021

Bachelor of Science - Bachelor of Computer Application

SDM College of Business Management
Mangalore
02-2013

Skills

  • Root cause analysis
  • Client support
  • Customer relationship management
  • Vendor negotiation
  • Procurement strategy
  • Customer support
  • Problem-solving abilities
  • Friendly and patient
  • Delivery management
  • Technical troubleshooting
  • Planning and strategy
  • AI expertise

Timeline

Software Support Specialist

Tetherfi Technologies
10.2021 - Current

Deputy Supply Chain Procurement Manager

Mahindra Logistics
01.2017 - 03.2020

Senior Business Associate - Vendor Management

Porter -Resfeber labs limited
06.2015 - 07.2016

Administrative Officer

SRK life Science & Research India Pvt Ltd
03.2012 - 04.2015

PGDM -Global Logistics And Supply Chain Management

London School Business And Finance Singapore

Bachelor of Science - Bachelor of Computer Application

SDM College of Business Management

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Vibin Rai