Vible Puthussery

Team: Asia Rates Trade Support (Middle Office)

• Managing the trade event life cycle process for multiple currencies and desks: Refix, with rates published in Reuters, and Bloomberg.
• Reconciling bookings made by traders with recaps, and providing updates, if any, to reflect correct bookings.
• Prepare the T+1 trades identifier file for FO and MO to take action.
• Reconcile off-market trades, and raise any breaches of the respective threshold to the relevant traders.
• Assisting the FO with day-to-day queries, and liaising with the respective team for faster resolution by escalating to the respective team heads for a timely response.
• Identified and resolved customer needs promptly and efficiently.
• Identifying efficient ways to deliver the refixing activity effectively to traders.
• Updating the existing control sheets to effectively capture all trades.

Team: Capital Markets Project Management Office – Governance and Control.

• Reviewing projects that are scheduled for gating and health checks based on the project risk.
• Liaising with respective project managers (clients) on pending action items on a daily and weekly basis.
• Liaising with the internal development team to create the quarterly and yearly macro report.
• Creating and updating SOPs with the latest process changes.
• Created a guideline (rule book) for the gating and health check process.
• Exploring alternatives for effectively managing and prioritizing projects.
• Training new joiners.

Team: Asia Rates Trade Support (Middle Office)

• Publishing the curves (pricing) of collateral trades to multiple RMS.
• Liaising with downstream teams to understand if the changes, removal, and addition of the respective trades are genuine.
• Providing updates to FO on all amendments (addition, removal, and changes of trades).
• Preparing and presenting metrics of issues related to genuine trades and false breaks raised by the downstream team to senior management and stakeholders.
• Weekly calls with senior management and the downstream team for better traction on pending, aged issues.
• Escalating to the respective downstream team heads for a timely response and resolving issues within the agreed time frame.
• Liaised with the IT/Tech team to auto-clear false breaks coming in the C3 report (reconciliation report).
• Monitored team performance, identifying areas for improvement, and implementing corrective actions.

Team: Asset Servicing Claims - Repo (Associate Process Manager)

Previous Team: KYC (as an intern from October 2014 to August 2015).

• Client Management: First point of escalation on a highly sensitive function, leading weekly update calls.
• Metrics and Reporting: Preparing and presenting MBRs, designing AHT, and RU models.
• Training and Audits: Building SOPs, training schedules, conducting internal audits, and putting controls in place.
• General governance: Building quantity and quality trackers, driving automation, and conducting appraisals.
• Validation and reconciliation of interest claims for repo client applications.
• Resolution of client complaints, maintaining a quality client experience.
• Settlement of claims post rigorous analysis, continuous client engagement, and exception handling.
• Reconciliation of client and counterparty statements for monthly fees generated, and posting journal entries.
• Billing and settlement of all payables and receivables through multiple payment systems, like SWIFT, post clearing discrepancies on trade economics with counterparties.
• Liaised with IT to include the extract data feature on CP's data system.
• I liaised with IT for the automation of reports, thus saving 0.5 FTE.
• Initiating bulk chase to CP.
• Going on daily calls to clear discrepant cases that are stuck with our team.
• Allocating CP to all team members.
• Creating a heat map to understand counterparties' time zones for quicker response.
• I prepared a tracker to quantify the discrepant cases and liaise with the respective team for solutions.
• Creating a click-level process guide for every activity within the process.
• Creating volume analysis for the top 10 counterparties and closing out.
• Creating multiple backups within the team.
• Training employees, and motivating existing employees and new joiners.
• Allocating CP to all team members.
• Creating a heat map to understand counterparties' time zones for quicker response.
• Prepared a tracker to quantify the discrepant cases, and liaise with the respective team for solutions.
• Creating a click-level process guide for every activity within the process.
• Creating volume analysis for the top 10 counterparties and closing out.
• Creating multiple backups within the team.
• Training untrained employees and motivating existing employees and new joiners.