Vicky

• Serving as a Solution Delivery Analyst for the client AT&T, providing services to healthcare, life science and other laboratories in academia, government and industry.
• Review and provide updates to vendors and the client to correct effective dates, adding or removing members and their dependents as needed.
• Reconciliation of the premium and deductions from payroll of the employee.
• Provide information to insurance company in processing of claims.
• Create and maintain standard operating procedures to ensure legal and regulatory provisions are being followed.
• Providing consultation and coordination of COBRA, FMLA, 401(k)and other state fringe benefit.
• Lead client implementation & testing for Warner Media Client and provides support services related to communications and annual enrollment activities.
• Performed regular 5 why's to improve the retrieving process of the reports and meet the identified SLAs.
• Fulfilled all reporting requirements of all relevant government rules and regulations, including Employee Retirement Income Security Act (ERISA).
• Handled day-to-day publishing of reports and managed assignments within the team, ensuring high levels of productivity and progression.

• Was associated with Dr. Batra’s Positive Health Clinic Pvt. Ltd within the role of Team Coach - Delhi Region.
  
• Leading a team of 8 associates to achieve Business targets and deliver Customer / Intermediary propositions.
  
• Assessing the customer/patient feedback, evaluating areas of improvements & providing critical feedback on improvements.
  
• Ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.
  
• Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process.
  
• Generate and distribute management reports in accurate and timely manner.
  
• Perform data analysis for generating reports on periodic basis.

Recognition

• Awarded as "Best Team Coach (PAN INDIA)".
  
• Awarded as "Best Performer (PAN INDIA)".
  
• Recognized as "Best Quality Performer".

Growth Part With Dr. Batra's Positive Health Clinic Pvt. Ltd.

• Team Coach - Apr’16 - Mar’17
  
• Group Leader - Apr’14 - Mar’16
  
• Sr. Customer Care Executive – Apr’2013 – Mar’2014
  
• Customer Care Executive – Aug’2011 – Mar’2013