Vicky Arora

• Exhibited excellent people skills during interaction with employees and customers.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

* Analyzing the right documents for Audit

* Updating the MIS reports to send to Client

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Troubleshot hardware, software and network issues to identify and rectify discrepancies.
• Resolved [Type] and [Type] concerns with little oversight.
• Communicated with clients to verify roots and causes of computer problems.
• Receive appreciation from LOP for couple of months
• Support new hire for trainings.

• Used skip tracing and other techniques to locate debtors.
• Quantified debtor balances to avoid late payments and bad credit.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Receive appreciation from clients.

• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Counseled debtors on payment options and arranged installment agreements.