VICKY CHARLI
Pune
Summary
- Experienced with team leadership, customer service, and operational efficiency. Utilises strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
- Aim to achieve an organisation growth along with a personal growth.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Akoirah by Augmont
Pune
01.2025 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Currently working with Akoirah trading Pvt. Ltd. (By Augmont) in Phoenix Marketcity Vimanagar.
Senior Jewellery Consultant
Caratlane Trading Pvt. Ltd.
Vimanagar
04.2016 - 12.2024
- Job profile involves handling stock of 18kt & 22kt Gold & Loose Solitaire.
- Pushing up sales to achieve targets.
- Raising P.O.s, forwarding daily and monthly sales report.
- Training newly introduces staff on store.
- Maintaining Customers feedback to serve them better.
- Worked with Caratlane trading Pvt. Ltd. (A Tanishq Partnership) in Phoenix Marketcity Vimanagar.
Senior Sales Executive
Pure Gold Jewelers & Diamond (I) Pvt. Ltd.
Pune
01.2013 - 03.2016
- Job profile involves handling stock of 18kt & 22kt Gold & Diamonds.
- Pushing up sales to achieve targets.
- Raising P.O.s, forwarding daily and monthly sales report.
- Training newly introduces staff on store.
- Maintaining Customers feedback to serve them better.
- Worked with Pure Gold Jewelers & Diamond (I) Pvt. Ltd. Store as a Senior Sales Executive at Bundgarden road Pune.
Senior Sales Associate
Peora Fashions Pvt. Ltd.
Swaragte
07.2011 - 01.2013
- Job profile involves handling stock of Sterling Silver & Men's accessories.
- Pushing up sales to achieve targets.
- Raising P.O.s, forwarding daily and monthly sales report.
- Training newly introduces staff on store.
- Maintaining Customers feedback to serve them better.
- Worked with Peora sterling silver jewellery brand as a Senior Sales Associate in Kumar Pacific Mall at Swaragte.
Senior Sales Associate
Lucera Retail Venture Pvt. Ltd.
08.2007 - 06.2011
- Job profile involves handling stock of Lucera, Hoop, Nakshatra, 18kt & 22kt Gold Shuddhi.
- Forwarding Daily and monthly sales report to the supervisor of the Brand.
- Training newly introduces staff on counter.
- Worked for Lucera retail venture Pvt. Ltd., a subsidiary of Gitanjali lifestyle as a Senior Sales Associate at Shoppers Stop-2 (Nucleas Mall).
Sales Associate
Dyka Accessories Pvt. Ltd.
09.2005 - 07.2007
- Job profile includes handling stock of Estelle jewellery.
- Forwarding daily and monthly sales report.
- Maintaining Customers feedback to serve them better.
- Pushing up sales to achieve targets.
- Worked with Dyka Accessories in Estelle Jewellery Brand at PuneCntral Bund garden outlet for 22 months.
Education
B.A. -
Mumbai Hindi Vidyapeeth
H.S.C. -
Alegaonkar Jr. College
S.S.C. -
All Saint's High School
Skills
- Store Operations
- Staff Management
- Team building and leadership
- Customer service management
Languages
- English
- Hindi
- Marathi