Vicky Choudhary
Delhi
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Wheelseye Technology India Pvt Ltd
Gurgaoun
10.2021 - Current
- Collaborated with senior management to ensure successful implementation of projects.
- Developed reports and presentations summarizing results from research activities.
- Liaised with management to learn and align company's strategies and values.
- Completed special projects under manager guidance.
- Assisted with coaching and leading team to meet sales and service goals.
- Utilized technology to engage customers. identify needs and present solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Relations Manager
Wheelseye Technology
Gurgaon
02.2020 - 10.2021
- Onboarding New Customers with 30% Placement with 20 Teammates Resource leads according to onboarding customers
- Problem solving with analysis the data
- Retention with 38% with same month onboarding
- Identify the actual problem which was stopped us for growth
- Focus on parallel collection as well
- Collection success 30 to 80% in a month as well with business growth
- Collaborate with retention team for growth
- Identify their problem to solve retention.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
Key Account Sales Manager
Roadpiper Technology pvt ltd
Gurgaon
07.2019 - 11.2019
- Manage New Vendors, Create New Vendors
- Manage fleet owner, supplier.
Key Account Manager
PS Trans Solution
Delhi
05.2015 - 06.2019
- I have a total 3 years experience of traffic Management
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Relationship building with vendors, suppliers
- Mange/Arrange Containers with multiple option, Open Fleet, Trailer with size 40
- 8 with multiple types like Semi, high-bed, Low Bed.
- Developed and implemented strategies to increase sales and market share.
- Developed strong relationships with vendors to understand their needs and negotiate terms of service.
Education
12th -
Govt Sr. Sec School
01.2014
B.A -
Delhi University
Skills
- Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations
- Analysis Data for growth out matrix
- Problem solving
- Project Management
- Gap analysis
- Data Validation
- Business Needs Analysis
- Process Improvement
Timeline
Assistant Manager
Wheelseye Technology India Pvt Ltd
10.2021 - Current
Customer Relations Manager
Wheelseye Technology
02.2020 - 10.2021
Key Account Sales Manager
Roadpiper Technology pvt ltd
07.2019 - 11.2019
Key Account Manager
PS Trans Solution
05.2015 - 06.2019
12th -
Govt Sr. Sec School
B.A -
Delhi University
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