Vicky Kumar
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with sales and retention expert, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Sales and Retention Specialist
24/7.ai
Bangalore
08.2022 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Collaborated with other departments to ensure customer satisfaction.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Design Engineer
SGWP Pvt Ltd
Noida
10.2020 - 05.2022
- Developed and tested prototypes of mechanical components utilizing CAD software.
- Analyzed product designs for manufacturability, cost optimization and performance requirements.
- Conducted design reviews to ensure compliance with established standards and customer specifications.
- Generated technical drawings, assembly instructions and bill of materials.
- Implemented changes based on customer feedback or internal quality control processes.
Design Engineer
Shree Radhe Industries
Varodara
05.2019 - 09.2020
- Generated technical drawings, assembly instructions and bill of materials.
- Implemented changes based on customer feedback or internal quality control processes.
- Reviewed vendor quotes for accuracy and requested modifications when necessary.
Education
PGD in Tool Design And Cad/Cam - Machine Tool Design
Indo Danish Tool Room
Jamshedpur09-2018
B. Tech - Mechanical Engineering
MITS Rayagada
Rayagada Odisha07-2017
Skills
- Excellent communication skills
- Knowledge of sales retention
- CRM Software
- Negotiation abilities
- Product and service knowledge
- Analytical Skills
- Analytical Thinking
- Product Sales
- Salesforce CRM
- Teamwork and Collaboration
- CAD Software
- Prototype Development
- Process Engineering
- Solidworks
- 2D and 3D modeling
- Design Verification
- AutoCAD
- Rapid Prototyping
- Product Development
- Risk Analysis
- Technical drawing
- Design development
- Design optimization
- Product Lifecycle Management
- CAD software proficiency
- Mechanical Drawing
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Sales and Retention Specialist
24/7.ai
08.2022 - Current
Design Engineer
SGWP Pvt Ltd
10.2020 - 05.2022
Design Engineer
Shree Radhe Industries
05.2019 - 09.2020
PGD in Tool Design And Cad/Cam - Machine Tool Design
Indo Danish Tool Room
B. Tech - Mechanical Engineering
MITS Rayagada
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