MS Excel
Vicky Steven
Finance - Credit Control And Accounts Receivables Specialist
Pune,Maharashtra
Summary
Thorough Senior Analyst with over a 13-year background in receivable finance B2B. Excellent planning, organizational and communication skills. Self-reliant with the ability to perform analysis and make recommendations. Talented in data modeling and client management. Results-oriented Analyst adept at managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Ready to leverage 13 years of experience in new position at your esteemed organization.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Operations Manger - AP/AR
Finaxar pte ltd
Singapore, Singapore
11.2019 - 03.2020
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Analyst - O2C Dispute Resolutions
CDK Global LTD
Pune, Maharashtra
11.2018 - 06.2019
- DSO Improvement: Slashed average days sales outstanding (DSO) from 96 days to 30days, significantly improving cash flow.
- Aged Receivables Improvement: Reduced aged receivables from $300K to $12K. Revamped A/R procedures and filing systems, created spreadsheets to enhance tracking of receivables, followed up on open accounts and negotiated with clients during collection calls.
- Monthly Close: Delivered accurate and on-time monthly financial closing for A/R functions.
- Identified and resolved problems through root cause analysis and research.
- Supported and aligned efforts to meet business and customer needs.
- Evaluated and adopted new technologies to address changing industry needs.
- Liaised between Client and Management to resolve dispute.
- Investigated and addressed client issues to enhance usability and improve functionality across O2C.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Gathered, organized and input information into digital database.
- Helped solve diverse program problems with in-depth analysis.
- Helped improve business operations by showing clear connection between current policies and business results.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Validated results and performed quality assurance to assess accuracy of data.
- Researched and recommended process improvements designed to mitigate operational and financial risk.
Manager - Credit Controller
Mohammed Riaz & Partner LLC
Muscat , Oman
11.2013 - 09.2018
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Prepared and recommended long-range plans for development of department personnel.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recorded inventory sales into organization's weekly income report.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Achieved above average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated report data to proactively adjust and enhance operations.
- Cross-trained existing employees to maximize team agility and performance.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Conducted monthly inventories of raw materials and components on work floor.
- Developed and maintained relationships with customers and suppliers through account development.
- Validate all credit orders in relation to payments received and credit risk/ exposure customer performance in order to release or hold from a credit control perspective as per credit control policy, so that the risk of bad debt or delayed collections is minimized.
- Communicate with Commercial teams and Credit manager for issue resolution.
Lead Operations
IBM
Pune, Maharashtra
04.2011 - 09.2013
- Highly analytical accounts receivable (A/R) professional with a thorough knowledge of accounting, billing and collections systems, processes and best practices.
- Proactive accounts manager combining financial management skills with the ability to make sound decisions regarding the proper handling of customer accounts.
- Experience optimizing the A/R function by improving procedures and controls. Proven ability to determine root cause of issues and recommend viable improvements.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Led compilation of assessment reports and data to maintain project effectiveness.
- Oversaw problem resolution to address barriers to operational efficiency.
- Collaborated with onshore departments to recommend actionable changes, lead provisioning and draft plans to maintain operational status.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Created and implemented strategies for improving operational efficiency and accuracy.
Senior Customer Service Specialist
IT Cube pvt Ltd
Pune, Maharashtra
11.2006 - 09.2010
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Managed more than 400 accounts in medical and litigation industry.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Took cash and credit card payments via phone, in person and through email.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
MBA - Accounting And Finance
Masters in Business Administrative
Tamil Nadu 11.2014 - 04.2015
Skills
Account resolutions
Software
Lean Six Sigma Green Belt
Hobbies
I love to travel different to different countries and work there to learn their skills and work culture.
Religion
Christian
Nationality
Indian
Timeline
Operations Manger - AP/AR
Finaxar pte ltd
11.2019 - 03.2020
Senior Analyst - O2C Dispute Resolutions
CDK Global LTD
11.2018 - 06.2019
MBA - Accounting And Finance
Masters in Business Administrative
11.2014 - 04.2015
Manager - Credit Controller
Mohammed Riaz & Partner LLC
11.2013 - 09.2018
Lead Operations
IBM
04.2011 - 09.2013
Senior Customer Service Specialist
IT Cube pvt Ltd
11.2006 - 09.2010
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