Hi, I’m
VICKY VASHISTHA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
years of professional experience
1
Certification
Work History
Tata 1 mg
Senior Executive
Job overview
- Assist Customers in scheduling and rescheduling radiology appointments
- Ensure that appointments are confirmed and follow up with customers and the radiology department to ensure a smooth operation
- Serve as a primary point of contact for customers seeking radiology services, answer inquiries, provide information and guide customers through the process of scheduling and preparing for radiology test
- Maintain accurate records of customer interactions and appointments
- Ensure that all required documentation is completed and properly filed
- Strive to provide exceptional customer service by addressing customer concerns and issues promptly and professionally
- Provide customers with detailed instructions on how to prepare for radiology tests and procedures
- Adhere to all regulatory requirements and maintain the confidentiality of patient information in the system.
Tekno Sharks
Business Analyst
11.2023 - 07.2024
Job overview
- Facilitated effective communication between clients and the internal team, ensuring a smooth transfer of requirements and valuable product insights
- Analyzed and streamlined requirements, organizing them into user flows and user stories derived from epics
- Successfully obtained approval for written user stories and change requests, with a strategic focus on identifying opportunities for upselling
- Led project planning efforts, actively participating in weekly meetings with customers to address change requests and provide functional clarifications.
Provana India Pvt. Ltd
PROCESS EXPERT
04.2021 - 11.2023
Job overview
- Developing recommendations in audit process improvement for clients
- Successfully negotiated contracts with clients to achieve mutually beneficial outcomes
- Prepare financial statements, reports, and reconciliations to support month-end and year-end close activities
- Process customer fraud and dispute claim following department procedure while staying within established time frames and providing exceptional customer service
- Responsible for ensuring a financial institution's compliance with anti-money laundering regulations
- Reviewing and Verifying customer identification and documentation.
Education
IEC University
MBA from Marketing Management
04.2021
IEC University
Bachelor of Arts from Humanities And Social Science
07.2019
DH Lawrence Sr. Sec. School
High School Diploma
03.2011
Skills
Strategic Planning
Operational leadership
Corporate Communications
Business Planning
Operations Management
Analytical Abilities
Teamwork
Problem Solving
Communication Skills
Certification
SQL
Activities
My work was acknowledged for extra ordinary performance. Was awarded the BRAVO Certificate.
Languages
English
Hindi
Timeline
Business Analyst
Tekno Sharks
11.2023 - 07.2024
PROCESS EXPERT
Provana India Pvt. Ltd
04.2021 - 11.2023
IEC University
MBA from Marketing Management
04.2021
IEC University
Bachelor of Arts from Humanities And Social Science
07.2019
DH Lawrence Sr. Sec. School
High School Diploma
03.2011
Senior Executive
Tata 1 mg