Victor Bhattacharjee

Key Responsibilities:

• Lead operations with full P&L responsibility, ensuring optimal performance and profitability.
• Direct multiple operational and strategic initiatives, driving company growth and operational excellence.
• Implement process improvements to enhance efficiency and effectiveness.
• Manage a team of senior managers and department heads, fostering a collaborative and high-performance culture.
• Develop and execute operational strategies, policies, and procedures.
• Oversee major projects from ideation to inception to completion, ensuring timely delivery and budget adherence.

Key Achievements:
Revenue Growth:

Spearheaded Online Assessment/ Examination initiatives that led to significant revenue growth:

• Achieved a 14.1% increase in revenue in FY 23-24 from the previous fiscal year.
• Increased revenue by 39.3% in FY 22-23 while successfully recovered post-COVID, achieving significant revenue in FY 21-22.

Promotions: Rapid career progression within the company:

• Promoted from General Manager to Vice President in May 2022.
• Promoted to Director of Operations in June 2023.

Operational Efficiency: Implemented key process improvements (like- Lean Six Sigma, adoption of Agile Project Management Practices and utilization of Kaizen techniques), resulting in a 30% reduction in processing time.

Customer Satisfaction: Improved customer satisfaction scores by 45% through enhanced service delivery ensuring Coordination Response Time, Delivery TAT's, Analytics, Reporting, Short Notice executions.

Key Project Leadership: Successfully led numerous projects, including:

• HR Tech/ Recruitment Business- Lead the Business Development for Flyvheel Digital Solutions (sister concern) during COVID Period and onboarded Ed-Tech Unicorns like Scaler Academy, BYJU's, Synergy Environics, Toothsi, SolarSqaure Energy etc.
• UNICEF YuWaaH Job Centre Project- The project was designed to address the problem statement the youth of India despite access to education are not ready to find and crack jobs & companies complain of severe attrition, talent shortage even when unemployment in India is at record high levels.
• IndusInd Bank Sales Assessment Project- Responsible for identification of Psychometricians'- meetings & discussion and part of the core team responsible for design and development of question banks.
• Contact Centre Projects for UNICEF YuWaah- Young Warrior COVID SUpport Prigram and Young Warrior NXT Program.

• Coordinated strategic planning for government-sponsored skill development assessments.
• Designed and developed the Test Engine/Assessment Platform V2.0.
• Led team on RFPs/RFQs, strategizing proposals and winning projects across PSU and state levels.
• Managed projects ensuring adherence to TATs, SOPs, and QA with a 98.5% accuracy rate.

• Formulated business strategies and plans for Skill Training and Cyber Security verticals.
• Developed Cyber Security Education & Training Program under Special Projects.
• Forged strategic partnership with Maulana Abul Kalam Azad Technical University for certification.
• Monitored profitability and cost heads along with the P&L of respective verticals

• Led business and strategic decisions for the PMKVY (RPL 4.0) Scheme, presenting at the Global Skill Summit 2018.
• Managed collections and recoveries from State Skill Missions.
• Conducted Internal Quality Audits & Checks in Assessment.

• Entrusted with the mandate of managing strategic & crucial Sector Skill councils such as IT-ITes SSC, Telecom, Electronics, Beauty and Wellness, and Agriculture which are subsumed under NSDC, MoSDE.
• My functional duties (but not limited to) were Key Relationship and Account Management, Stakeholder Consultation directly translating to topline revenue generating sales allocation and revenue collection.
• In a crisp summary, my contribution to Mettl in FY16 was INR 6 Cr in sales and collections. FY17 was personally and professionally fulfilling closing business at INR 9.6 Cr with a 60% growth over FY16.

• Senior Manager, New Initiatives- Glocal Thinkers Pvt Ltd, Gurugram, India
• Sales Manager- Bajaj Allianz Life Insurance Co. Ltd., New Delhi, India
• Associate, Projects & Business- Glocal Thinkers Pvt Ltd, New Delhi, India