Cooking
Victor Dominic Hsieh
Summary
Results-driven professional with 18 years of experience driving sales growth, optimizing operations, and delivering exceptional customer service. Proven track record of success in leadership roles, with a strong ability to strategize, motivate teams, and exceed business objectives
Overview
19
19
years of professional experience
2000
2000
years of post-secondary education
3
3
Languages
Work History
Sales & Revenue Development Manager - India
TT Logistics & Cargo Pvt Ltd
03.2022 - Current
- Devising and deploying all sales objectives and goals across the organization, including sales targets and budgets preparation
- Ensuring all trackers, reports, forecasts, pricing, revenue compliance, best practices etc are accurate, reflecting the business scenario
- Integrating and aligning sales plans with available processes, IT systems, resource etc in order to increase the capability and success of sales team
- Strict adherence to organization & principal compliance standards, and ensuring delivery of the SLA, reporting on a monthly & quarterly basis
- Setting up Contact Centre for South India & Central India in 2022
- Managing performance and activities of the sales & Contact Centre teams across India, ensuring alignment to & delivery of commercial initiatives
- To ensure alignment of the billing process and compliance for Constant Climate shipments CC Held Desk was established in the year 2023 in Bangalore managing process for all station
- Effective usage of business intelligence tools, CRM & MIS reports to drive & monitor performance
- Building strong work relationships with stakeholders, internal and external
- Developing, managing, and nurturing new business partnerships and accounts to accomplish volume and profit goals
- Managing change related to business process, people, performance etc
- Effectively communicate business issues / customer feedback and ensure staff understands the business environment
- Responsible for resource optimization through attendance management, performance management, coaching / development of the team
- Drive and participate in recruitment / selection of staff and be accountable for the training and development
- To ensure strict adherence to the safety and security procedures and standards of the principal
- Create team culture and engender a climate of continuous support
- To be an active team member positively promoting both the TTL & Principal's image
- Assign team member s to conduct short training on their specialized field
- Conducting training on soft skills on a group level
Sales & Revenue Development Manager-Bangalore
TT Logistics & Cargo Pvt Ltd
06.2017 - 03.2022
- Developed & Maintained relationship with customer both External & Internal
- Responsible for flight planning as per agreed commercial strategy
- Compliance of the Service Level Agreement (SLA), Quality Standards & SLA performance Measurement matrix
- Strictly followed and participate in all audit requirements IAG, CMMI & Pranaali
- Administered and Monitored aircraft capacity and designed ways to maximize profits
- Attendance management, Performance management, coaching / development of the reporting staff
- Recruitment / selection of Sales staff and accountable for the development of the team
- Collaborated and motivate all team to enhance customer focus/services and ensured efficiency
- Kept track on promoting high yielding business like Constant Climate, Prioritise, Density, Critical, etc
- Accountable for meeting station target, revenue and yield
Sales Executive
TT Logistics & Cargo Pvt Ltd
03.2016 - 05.2017
- Responsible for meeting station target, revenue and yield
- Check for all future business opportunities and also follow up on perennial business from customers
- Building strong business relationships with internal and external customers
- Design and implement area wide commercial and marketing strategies to deliver the revenue targets
- Contribute to the development of marketing & commercial plans to drive incremental revenue
- Adapting to change business flows and measures of selling like yield, revenue per cubic meter, proration, interline revenue, etc
- Adhere and participate in SCM audit requirements
Cargo Manager
Qatar Airways
02.2015 - 08.2015
- Structuring and implementing business and marketing plan to optimise Qatar Airways revenue and presence in the assigned regions
- Managing and expanding business in the assigned territory
- Managing accounts against clear revenue targets cost of sales and QR compliance criteria
- Developing and maintaining long-term strategic relationships with Global Corporate Accounts
- Contributing to the overall QR Cargo formulation and implementation of global cargo sales strategy to maximise short and long term revenue opportunities
- Developing and implementing effective marketing of QR Cargo range of products and services
- Supporting development of specific products requested by customers and/or evolving within the industry
- Negotiating short, medium and long-term pricing initiatives to mutual benefit
- Analyse key market data i.e
- CASS, World ACD, Local Airport etc
- Establish the department and team objectives and priorities to align with and support business objectives, along with overseeing employees, directing daily activities, recruiting
- Training and developing to ensure high standards of Service delivery
Sales & Revenue Development Manager
TT Logistics & Cargo Pvt Ltd
08.2012 - 02.2015
- Drive business development focusing on promotions, targets and effectively using business tools like WACD, reports and software
- Responsible for flight planning as per agreed commercial strategy
- Ensure 100% compliance of the Service Level Agreement (SLA), Quality Standards & SLA performance Measurement matrix
- Adhere and participate in all audit requirements
- Communicate business issues / customer feedback and ensure all staff understands the business environment
- Accountable for attendance management, Performance management, coaching / development of the reporting staff
- Participate in recruitment / selection of Sales staff and accountable for the development of the team
- Lead and motivate all team to enhance customer focus and service
- Focus on promoting high yielding business like Constant Climate, Prioritise, Density, etc
- Responsible for meeting station target, revenue and yield
Station Manager Customer Service and Operation
TT Logistics & Cargo Pvt Ltd
11.2010 - 07.2012
- Worked towards 100% compliance of the Service Level Agreement (SLA) Quality Standards & SLA Performance Measurement Matrix as per our contract with BAWC
- Systematic & effective functioning of the station in accordance with the SLA /LPM/SOP requirements
- Planned / controlled / reviewed effective use of equipment / staff, to meet operational workload and fluctuations
- Had controlled conformance targets and provided 100% performance on EU updation, BFE & C2K for the station
- Focus remains in a forward planning context to maximize efficiency ensuring all aspects of Service Standards to customers
- Effectively communicate statutory and regulatory requirements where appropriate and ensure adherence as such
- Monitor all aspects of Health and Safety and Customs policies ensuring compliance
- Handled customer service issues at a station level
- Periodically review local processes to increase cost effectively and optimize performance
- Handled all audit processes and coordination
- Responsible for ensuring all airport / company security regulations / policies are communicated and complied with
- Attended BAR/ACCAI/CAFAC meetings whenever required
- Identified opportunities for change and continuous improvement with implementation of new working practices
- Developed structured and meaningful relationships with key service partners / suppliers (e.g
- Freight forwarder), to ensure full understanding of customer requirements and acts as a platform, supporting sales' and marketing's objectives thus improving contribution
- Communicates business issues / customer feedback and ensure staff understands the business environment
- Have been accountable for attendance management, performance management, coaching / development of reporting staff
- Participated in recruitment / selection of staff and be accountable for the training and development of the teams
- Regular, effective and structured communication to the staff
- Created team culture and engender a climate of continuous support
- Created both team and individual goals that meet the customer needs, whilst initiating personal development
- Have motivated all staff in the stations to enhance Customer focus and service
- Been an active team member positively promoting both the BAWC & TTL image
Customer Service Supervisor
TT Logistics & Cargo Pvt Ltd
10.2009 - 10.2010
- Ensured bookings were made as per BAWC requirement, involving UK team (LFM & HDQ) for clarity, if needed
- Ensured timely response to queries and emails
- Import and export enquires are attended to as per SOP
- Ensured to monitor Customer feedback and Recovery process (Telesales/Track & Trace functions)
- Load Plan, plan flight according to ULD/Pal/on hand cargo
- Focus on tonnage and space utilization
- ULD count check to be conducted to maintain the station allocation
- Check LDM/CPM
- Monitored and ensured balanced ULD, VCB, Metal Seals, Wooden insert stock & tags as per SOP is ordered – return foreign units
- Checked and maintained logbook on offloads & no-shows
- Offloads to be planned as per OBPL
- Monthly / weekly submission of weekly report, MBR and other reports requested for by SM
- Ensured we adhere to Cargo 2000 C2K cut-off times set for RCF/RCS/FAP
- Ensured we confirm to DAP & RAP target set for station
- Liaise with MABB, GGI, BIAL and Passenger (BA)
- Ensured timely completion of Compliance Safety Audits
- Ensured timely completion of station CSA Audit
- Provided strategy within to tackle recurring issues to do with missing freight, transhipment issues affecting overall DAP/RAP and conformance
Customer Service Executive
TT Logistics & Cargo Pvt Ltd
01.2008 - 09.2009
- Dealt with customer service concerns and complaints, by phone and in-person
- Trained new staff on the use of reservations and flight management software
- Worked my way up from Telesales Executive to Customer Service Executive in less than two years
- Assisting the Commercial Manager- Sales and Marketing in all promotional activities
- Provided support to the sales team, ensuring all sales and service objectives were met
- Briefing prospective clients about the products
- After sales service
- Reporting about weekly sales to the Commercial Manager & Customer Service Manager
- Realization of outstanding dues and monthly collections
- Letters and emails to customers
- Sapphire invoicing and reporting discrepancies
- Track and trace of shipments
- Cargo and documents acceptance
- Reservations Special
- Cargo operations – overview
- Flight control, IRP and SLA
- Preparation of Weekly Report, India Weekly Report & Monthly Business Report
Telesales Executive
TT Logistics & Cargo Pvt Ltd
04.2006 - 12.2007
- Flight reservation
- Prepare MNDC report and Daily Sheet for the station on a daily basis
- Telesales
- Emails to customer with flight details and queries
Education
Senior Secondary -
National Open School
Diploma in Information Systems Management - undefined
Aptech Computer Education
Diploma in Commercial Art with Computer Graphics - undefined
Anima Education Centre
Skills
- Microsoft Word
- Excel
- Access
- PowerPoint
- Team player
- Multi-tasking
- Decision making
- Coaching and mentoring
- Materials preparation
- Training material development
- Problem-solving
- Time management
Websites
Professional Development
- Ultimate Sales Pro Training, 2017
- Dangerous Goods training in London, 2012
- SL-F training in Mumbai, 2010
- AVI Training in Mumbai, 2009
- Sales coordinator Course at Delhi, 2007
- Pricing Database Phase-1 in London, 2007
Awards
- Revenue Development person of the year, 2013
- Revenue Development Team, 2012
- Operation Team of the Year, 2012
- Staff of the quarter in TT Logistics, 2007
- Excellence in outbound calling, 2005
- Excellence in business-to-business customer services, 2005
Interests
Listening Music
Movies & OTT
Sketching
Timeline
Sales & Revenue Development Manager - India
TT Logistics & Cargo Pvt Ltd
03.2022 - Current
Sales & Revenue Development Manager-Bangalore
TT Logistics & Cargo Pvt Ltd
06.2017 - 03.2022
Sales Executive
TT Logistics & Cargo Pvt Ltd
03.2016 - 05.2017
Cargo Manager
Qatar Airways
02.2015 - 08.2015
Sales & Revenue Development Manager
TT Logistics & Cargo Pvt Ltd
08.2012 - 02.2015
Station Manager Customer Service and Operation
TT Logistics & Cargo Pvt Ltd
11.2010 - 07.2012
Customer Service Supervisor
TT Logistics & Cargo Pvt Ltd
10.2009 - 10.2010
Customer Service Executive
TT Logistics & Cargo Pvt Ltd
01.2008 - 09.2009
Telesales Executive
TT Logistics & Cargo Pvt Ltd
04.2006 - 12.2007
Diploma in Information Systems Management - undefined
Aptech Computer Education
Diploma in Commercial Art with Computer Graphics - undefined
Anima Education Centre
Senior Secondary -
National Open School
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