VICTOR PAUL

• Managed Vendor and Agent Management.
• Portfolio Management & Strategy.
• Data Analysis & Reporting.
• Back office internal support.
• Facilitated communication, improving team collaboration and morale.
• Analyzed financial data such as balance sheets, income statements, and other related documents.
• Managed and developed the MIS department budget.

Enhanced sales support by monitoring performance indicators and providing insights.
Directed customer management efforts to optimize lead conversion.
Ensured adherence to compliance regulations in operational activities.
Coordinated administrative functions to improve workflow efficiency.

• Maintained organizational building to comply with legal and health safety standards.
• Implemented security and emergency preparedness procedures effectively.
• Managed general accounting functions, including accounts payable, payroll, and budgeting.
• Inspected completed work by vendors and contractors for quality assurance.

• Leveraged understanding of e-commerce fulfillment to implement cost-effective business solutions.
• Monitored performance metrics to achieve individual shop revenue and net profit targets.
• Collaborated with analytics team to optimize shop operations for increased revenue and profitability.
• Supervised teams, ensuring adherence to norms while achieving branch revenue goals.
• Coached managers on HR tools and processes to enhance employee engagement and retention.
• Coordinated office activities to ensure efficiency and compliance with company policies.

• Executed continuous training programs for branch employees on processes and operations.
• Developed sales strategies to enhance retail operations and product knowledge for maximizing profitability.
• Maintained store standards in Front Office, Commercial Operations, and Customer Care to ensure customer satisfaction.
• Authorized PB/Teller transactions, overseeing branch administration and lobby management for compliance.
• Supervised operations through briefings, collected customer feedback, and performed analysis for management.
• Achieved monthly targets for technical issues and customer satisfaction metrics at the branch.

• Ensured weekly sales targets for sales executives to optimize operations.
• Conducted regular training sessions for DST teams, DSA, and branch employees.
• Controlled credit file quality, branch upkeep costs, and return on total assets.
• Managed complete store operations, including 50 sales teams and 10 customer care teams.
• Maintained high standards in front office, commercial operations, and customer care.
• Achieved above-average risk rating by reducing front-end/DEL percentage and non-conformance reports.
• Secured satisfactory rating of 97.12% in branch quality audit, among highest in India.