Victor Rodrigues
INTERNATIONAL FLIGHT ATTENDANT
Mumbai
Summary
A experienced international flight attendant with 15 years of experience in all aspects of aviation service and training. Started my career as customer service representative and then a cabin crew and gradually broadened my field of experience by diverging into training and quality for all aviation related activities. This gives me a diverse understanding ranging from facilitation and training (most recent) to customer service and an in-depth knowledge of this industry. Looking to utilize my skills, aptitude, experience, and knowledge to best use in Aviation.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
3
3
Languages
1
1
Certificate
Work History
Flight Purser
Cathay Pacific Airways
07.2024 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to revenue generation through effective sales techniques for in-flight products and services.
- Coordinated efforts among multi-lingual cabin crews to overcome language barriers while attending to international travelers'' needs.
- Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
CRM Facilitator
Akasa Air
12.2022 - 06.2024
- Prepares modules, training videos/materials in accordance with the approved syllabus.
- Conducted training for up to 20 pilots, managers and cabin crew which includes topics of discussion related to human factors like threat and error management, information processing, etc
- Formulate and compile course material for all programs. Ensuring that course curriculum stay updated for all courses and incorporates policy changes.
- Maintain records for all the courses and carry out analysis of feedback data to incorporate as needed. Perform duties assigned by Chief Pilot with regards to Training Development
Inflight Supervisor-Check Crew
Akasa Air
07.2022 - 12.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted yearly proficiency check for Senior / Online Crew to maintain their flying license.
- Co-ordinated with my immediate base manager providing feedback on various things to improve every aspect of the safety and service.
Senior Flight Purser
Spicejet Airlines
12.2015 - 07.2022
- Supervised my cabin crew team in providing excellent passenger services for their comfort.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
Flight Purser
Jet Airways
04.2013 - 12.2015
- Served Business Class Guest in their Premier Cabin Service.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
Senior Customer Service Executive
3 Global Services
04.2010 - 03.2013
Senior Customer Service Executive
Stream Global Services
02.2009 - 02.2010
Customer Service Executive
Sitel India Pvt Ltd
04.2008 - 01.2009
Education
Bachelor of Accountancy - Commerce
Mumbai University
Mumbai 06.2007 - 03.2010
H.SC - Accounts
St. Andrews College
Bandra 06.2006 - 03.2008
Skills
Aviation Safety
Accomplishments
DGCA certified Crew Resource Management Trainer
Train the Trainer Certified.
Crew of the month in Spicejet Airlines multiple times at Mumbai Base.
Best Trainee among 24 other during the Induction Batch of Cathay Pacific Airways
Timeline
Flight Purser
Cathay Pacific Airways
07.2024 - Current
CRM Trainer
01-2023
CRM Facilitator
Akasa Air
12.2022 - 06.2024
Inflight Supervisor-Check Crew
Akasa Air
07.2022 - 12.2022
Senior Flight Purser
Spicejet Airlines
12.2015 - 07.2022
Flight Purser
Jet Airways
04.2013 - 12.2015
Senior Customer Service Executive
3 Global Services
04.2010 - 03.2013
Senior Customer Service Executive
Stream Global Services
02.2009 - 02.2010
Customer Service Executive
Sitel India Pvt Ltd
04.2008 - 01.2009
Bachelor of Accountancy - Commerce
Mumbai University
06.2007 - 03.2010
H.SC - Accounts
St. Andrews College
06.2006 - 03.2008
Languages
English
Advanced
Hindi
Advanced
Marathi
Advanced
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