VICTOR SARKAR
SALES ENTHUSIAST
BANGALORE,KA
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
Senior Sales Specialist
Emma Mason Inc.
English Town, NJ
06.2020 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Logged reports, expenses, receipts and sales documents into digital database.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Kept detailed track of sales and customer information in company system.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Streamlined team sales processes increase productivity and decrease closing time.
- Trained, coached and mentored new sales associates for maximum performance.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
Sales Manager | Contractor
Futurescape Inc.
Ontario City, Ontario
06.2021 - 06.2022
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
- Grew retail sales volume in assigned territory 10% through strategic budgeting and product promotion.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Produced contracts, reports, letters, and proposals for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Researched competitors' activities and products to uncover new trends
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Evaluated performance against goals and implemented appropriate development plans.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Planned and directed staff training and performance evaluations.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Attended sales training camp and brought best practices leadership back to company.
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
Account Manager
Azuga Telematics
Bangalore, KA
01.2019 - 12.2019
- Delivered engaging and polished presentations to highlight products and draw competitor comparisons.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Business presentation & continuity mapping.
- Stakeholder management & Business reviews - monthly, quarterly, half yearly & yearly.
- Achievements:
- Awarded for BEST Compliance Team across all shared services /campaigns
- Achieved monthly quota and grew sales $50,000.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Expanded sales by 13% by facilitating client satisfaction and renewing customer relations.
- Identified key entry points to enhance market penetration and effectively analysed data increase profitability.
- Introduced new processes to improve account and market tracking for better data analysis.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Developed pipeline to monitor sales progress and boost company revenue.
- Analyzed key competitors to respond to competitive threats.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Supported sales and reporting for large and medium-sized accounts.
- Conducted economic and demographic research and analysis to produce critical reports.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Positioned global capabilities to expand market share.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked independently with minimal supervision.
Assistant Manager
MasterCard
Indore, MP
03.2018 - 12.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Alias WFM team for projection & occupancy
- Business presentation & continuity mapping
- Training n Development - e Learning, MDP, NLP, Behavioral, Lean, Service
- Handled Six LOBs for support span up to 120 FTEs and regions (EMEA, PAC, US)
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security and handled incidents calmly.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reviewed sales and gross profit report to assess company efficiency.
- Compiled financial data to comply with budget.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Developed strategy to increase sales and drive profits.
Team Lead Sales Specialist - TnD
Enthsquare Inc
Hyderabad, TS
09.2016 - 02.2018
- Exceeded goals through effective task prioritization and great work ethic.
- Oversaw daily operations to ensure high levels of productivity.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving Training issues.
- Handled 100+ calls per day to address customer inquiries and concerns
- Served customers and followed outlined steps of service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognising discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
Account Manager
Knoah Solutions Pvt ltd
Hyderabad, TS
11.2015 - 09.2016
- Lead Generation and sales planning followed by End to End execution, also paired up with Order management to ensure 100% shipment.
- I believed in delivering Total Enterprise Solution.
- Top Rookie Awarded during ramp up and1st quarter
- Top 20 Star performers across all sites.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs
Business Development Executive
Red C Technologies Ltd
Kolkata, WB
11.2007 - 11.2015
- Defined and integrated roles, responsibilities and processes for business team and data management organisation.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Created vision and provided leadership for targeting larger prospects.
- Enhanced marketing exposure through successful website content management and direct correspondence with potential clients.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Education
Bachelor of Science - Computer Science
Bangalore University
PES College 06.2002 - 04.2005
Some College (No Degree) -
Kendriya Vidyalaya
Fort William 01.2000 - 03.2001
Some College (No Degree) - PMC
Kendriya Vidyalaya
Ballygunge, WB 01.1997 - 03.1998
Skills
National accounts management
Certification
MINDFUL WORKING: 11 WAYS TO IMPROVE HOW YOU WORK
Timeline
DEVELOPING EMOTIONAL INTELLIGENCE
06-2022
AI & BUSINESS STRATEGY
06-2022
SALES: PROSPECTING, NEGOTIATION SKILLS, CLOSING STRATEGIES & CUSTOMER SUCCESS
05-2022
VIRTUAL SELLING FOR SALES PROFESSIONALS
05-2022
MINDFUL WORKING: 11 WAYS TO IMPROVE HOW YOU WORK
04-2022
Sales Manager | Contractor
Futurescape Inc.
06.2021 - 06.2022
AI FOR BUSINESS LEADERS
10-2020
Senior Sales Specialist
Emma Mason Inc.
06.2020 - Current
MASTER THE FUNDAMENTALS OF AI & MACHINE LEARNING
05-2019
Account Manager
Azuga Telematics
01.2019 - 12.2019
AI FOUNDATIONS: MACHINE LEARNING
04-2018
Assistant Manager
MasterCard
03.2018 - 12.2018
Team Lead Sales Specialist - TnD
Enthsquare Inc
09.2016 - 02.2018
Account Manager
Knoah Solutions Pvt ltd
11.2015 - 09.2016
Business Development Executive
Red C Technologies Ltd
11.2007 - 11.2015
Bachelor of Science - Computer Science
Bangalore University
06.2002 - 04.2005
Some College (No Degree) -
Kendriya Vidyalaya
01.2000 - 03.2001
Some College (No Degree) - PMC
Kendriya Vidyalaya
01.1997 - 03.1998
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