Victor W P
Pune
Summary
Proven track record in enhancing client satisfaction and operational efficiency at Nexdigm Pvt Ltd. Skilled in finance and customer service orientation, I excel in fostering client relationships and driving performance improvements.
Overview
16
16
years of professional experience
Work History
Senior Associate Vendor Complaince
Nexdigm Pvt Ltd, Pune India.
06.2022 - Current
- Responding to emails received from Clients regarding queries on open items.
- Supporting Recon Team in research to perform reconciliation of Statements received from clients.
- Auditing Vendor profile to check if not falling under compliance.
- Supporting TnE, Accounts Payable Team in various activities.
- Participated in development of new enhancement and initiatives.
- Supporting Clients and internal Team as an when required.
- Developing and maintaining strong professional relationships with Clients.
- Participate in other adhoc projects as per process requirement.
- Prioritise adhoc emails and inquiries.
Assistant Client Service Manager
Kundan Hyundai Pvt Ltd, Pune - India.
07.2019 - 06.2020
- Enhanced client satisfaction by promptly addressing inquiries and providing timely solutions.
- Played a key role in resolving escalated client issues, maintaining professionalism and fostering positive outcomes.
- Developed strong relationships with clients through consistent follow-ups and updates on project progress.
- Streamlined communication channels for improved efficiency, ensuring seamless coordination between departments.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Corporate Client Manager
My Car Pune Pvt LTd
09.2008 - 06.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Developed new employees and on-going performance assessment of current employees.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into the team dynamic.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Actively participated in industry conferences, networking events, and professional development opportunities to stay current on trends relevant to our clientele.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Education
Graduated -
Mumbai Vidyapith India
Mumbai IndiaSkills
Customer service orientation
Timeline
Senior Associate Vendor Complaince
Nexdigm Pvt Ltd, Pune India.
06.2022 - Current
Assistant Client Service Manager
Kundan Hyundai Pvt Ltd, Pune - India.
07.2019 - 06.2020
Corporate Client Manager
My Car Pune Pvt LTd
09.2008 - 06.2019
Graduated -
Mumbai Vidyapith India
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