VICTOR FRANCIS ANTONY SAMY
Associate Manager
Summary
Operations professional with robust background in managing branch operations. Known for driving process improvements and ensuring operational excellence. Focused on fostering team collaboration and achieving high results, adapting seamlessly to changing needs. Skilled in resource management and strategic planning.
Overview
9
9
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Branch Operations Manager
Au Small Finance Bank
03.2025 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
Administrative Manager
HOTEL DRAVIDAR
05.2023 - 02.2025
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Associate Manager
HDB Financial Service Ltd (From HDFC Bank Ltd)
03.2020 - 10.2023
- Collaborated with team members to achieve target results.
- Updated databases while complying with GDPR regulations.
- Troubleshot problems and diagnosed system faults.
- Resolved customer queries and problems using effective communication, and providing step-by-step solutions.
- Planned and executed new strategies to increase sales.
- Developed ongoing programs using good team communication and collaboration.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Organized files to support efficiency and traceability.
- Met budget targets through responsible planning and resource allocation.
- Developed an excellent working knowledge of industry trends and improvements in processes.
- Picked up additional tasks to aid the team's success.
Customer Service Executive
MUTHOOT FINCORP LTD
10.2016 - 08.2019
- Having more than three years of experience in gold loans, MSME loans, and my branch handling microfinance, I have rich experience in dealing with MFI cash and branch operations.
- Followed company regulations, policies, and processes.
- Communicated with customers through phone calls, online chats, and emails to assess customer needs and provide solutions.
- Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
- Handled customer billing errors, researched issues in the system, and worked to resolve problems and inconsistencies.
Education
Bachelor of Education - Childhood development, Psychology, Curriculum development, and Educational theories and Pedagogy.
Sir Isaac Newton College of Education
Bachelor of Science - Mathematics
E.G.S.Pillai College Of Arts & Science
A-Levels - Mathematics, Physics, Chemistry, Computer Science
Our Lady Of Health Higher Secondary School
GCSEs - General Subject
Our Lady of Health Higher Secondary School
Skills
HDFC loan processing expertise
Workforce management
Staff skill enhancement
Management of branch operations
Banking operations knowledge
Accurate cash processing
Recruitment and selection
Loan management
Knowledge of Gold Loan processManagerial aptitudeLoan analysisLoan processingRecord loan managementLoan tracking systemsManagerial supportLoan documentationBottom Line Loan Master Loan ServicingGoldsmithingLoan applicationsLoan documents handlingGold Moulding and formingMS OfficePower Point PresentationAuto CADDLanguages
- English
- Tamil
Additional Information
- Father's Name : V. Anthony samy
- Occupation : (Rtd).Driver, M.T.C, Chennai.
- Mother's Name : Mrs.S.Elizabeth kalairani
- Occupation : (Rtd).B.T.Asst.inO.L.H.H.S.School,Vlk.
- Sex : Male
- Height : 5.5
- Weight : 90kg
- Marital status : Married
Accomplishments
- Improved Gold Loan Business reviews by successfully handling customer complaints and implementing monthly staff training.
- Developed and instituted employee training and retention initiative that reduced employee turnover by 20% within 3 Months.
- Built and nurtured key client relationships to grow profit by 50%.
- Oversaw programmed to reduce paper waste, resulting in Rs.1000 savings per year.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Certification
MS Office, Coral Draw certified
Computer Knowledge
- MS Office
- Windows Operation
Timeline
Branch Operations Manager
Au Small Finance Bank
03.2025 - Current
Administrative Manager
HOTEL DRAVIDAR
05.2023 - 02.2025
Associate Manager
HDB Financial Service Ltd (From HDFC Bank Ltd)
03.2020 - 10.2023
Customer Service Executive
MUTHOOT FINCORP LTD
10.2016 - 08.2019
Bachelor of Science - Mathematics
E.G.S.Pillai College Of Arts & Science
A-Levels - Mathematics, Physics, Chemistry, Computer Science
Our Lady Of Health Higher Secondary School
GCSEs - General Subject
Our Lady of Health Higher Secondary School
Bachelor of Education - Childhood development, Psychology, Curriculum development, and Educational theories and Pedagogy.
Sir Isaac Newton College of Education