Victoria Furnace
Bedford
Summary
Dynamic Restaurant General Manager with extensive experience at Pizza Hut, excelling in operations and inventory management. Proven track record in enhancing customer engagement and optimizing team performance through effective training and leadership. Adaptable and skilled in budget management, fostering a motivated workforce while ensuring exceptional service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Pizza Hut
01.2024 - 04.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
Shift Manager
Pizza Hut
01.2022 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Delivery Driver
Pizza Hut
01.2022 - 01.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Customer Service Representative
Pizza Hut
01.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN01.2021
Skills
- Operations management
- Inventory management
- Customer engagement
- Business management
- Schedule coordination
- Adaptable
Certification
ServSafe Certification
Timeline
Restaurant General Manager
Pizza Hut
01.2024 - 04.2025
Shift Manager
Pizza Hut
01.2022 - 01.2024
Delivery Driver
Pizza Hut
01.2022 - 01.2023
Customer Service Representative
Pizza Hut
01.2021 - 01.2022
High School Diploma -
Ben Davis High School
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