Summary
Overview
Work History
Education
Affiliations
Accomplishments
Languages
Timeline
Generic

Victoria Lay

Fort Wayne

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling groups of people of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

4
4
years of professional experience

Work History

Server

Bangkok Bistro
Fort Wayne
05.2024 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and dietary restrictions.
  • Processed orders accurately and efficiently through the point-of-sale system.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Collaborated with kitchen staff to ensure timely food service delivery.
  • Handled cash transactions and managed payment processing effectively.
  • Set tables and prepared dining areas for incoming guests promptly.
  • Responded to guest inquiries and resolved issues professionally and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Salon Receptionist

Queen Nails & Spa
Fort Wayne
07.2022 - 12.2022
  • Managed appointment scheduling for clients using salon management software.
  • Greeted clients warmly and ensured a welcoming atmosphere at the reception area.
  • Answered phone calls promptly and addressed client inquiries effectively.
  • Maintained cleanliness and organization of the reception and waiting areas.
  • Processed payments and handled cash transactions accurately at checkout.
  • Coordinated with stylists to optimize client flow and service delivery.
  • Greeted customers, answered phone calls and responded to emails in a timely manner.
  • Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
  • Maintained up-to-date records of customer visits and purchases.

Brand Representative

Hollister.Co
Fort Wayne
05.2021 - 01.2022
  • Engaged customers through expert product knowledge and personalized styling advice.
  • Collaborated with team members to consistently meet daily sales targets.
  • Maintained store presentation and visual merchandising standards to enhance customer experience.
  • Processed transactions accurately using point-of-sale system, ensuring efficient service.
  • Trained new team members on branding best practices to promote consistency.
  • Recommended and located merchandise tailored to guest needs and preferences.
  • Adhered to company policies on safety and loss prevention procedures to mitigate risks.

Education

High School Diploma -

R. Nelson Snider High School
4600 Fairlawn Pass Fort Wayne Indiana 46815
06-2023

Bachelor of Nursing - General Studies

Purdue University Fort Wayne
2101 E Coliseum Blvd, Fort Wayne, IN 46805

Affiliations

  • Reading
  • Writing
  • Crafts
  • Socializing with friends

Accomplishments

  • Small progress but good progress
  • All rounder at any job I have

Languages

Burmese
Limited
English
Professional

Timeline

Server

Bangkok Bistro
05.2024 - Current

Salon Receptionist

Queen Nails & Spa
07.2022 - 12.2022

Brand Representative

Hollister.Co
05.2021 - 01.2022

High School Diploma -

R. Nelson Snider High School

Bachelor of Nursing - General Studies

Purdue University Fort Wayne

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Victoria Lay