Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Stroud

Indianapolis

Summary

Dynamic leader with a proven track record at TopGolf, enhancing customer satisfaction and employee retention through effective communication and team leadership. Excelled in operations management and staff training, significantly improving service delivery and workplace morale. Skilled in multitasking and problem-solving, cultivating positive relationships and driving organizational success.

Overview

8
8
years of professional experience

Work History

Manager

TopGolf
04.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Skilled in coaching moments with staff members to improve performance and morale
  • Strong knowledge in events and paperwork regarding events. This includes payments, scheduling/booking, etc.

Server

TopGolf
10.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Created Moments that mattered for guests celebrating personal moments
  • Strong knowledge of seating tools and Focus (our ordering software)

Lead Trainer

TopGolf
10.2021 - Current
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
  • Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
  • Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
  • Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
  • Taught new hires our culture and experiences to promote connections between staff members
  • Taught our trainers how to teach the material to new hires for a smooth and effective learning environment

Sales Floor Associate

Zumiez
01.2020 - 08.2021
  • Handled customer transactions, maintaining accuracy at all times.
  • Greeted customers, helped direct to merchandise and recommended items accordingly
  • Facilitated inventory and restock, as well as accepting delivery orders and packaging orders
  • Maintained a clean and organized floor for merchandise

Food Service Worker

Panera Bread
10.2020 - 12.2020
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Sales Floor Associate

Tillys.com
08.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.

Education

Bachelor Of Arts For Teaching - Art Education

IUPUI
Indianapolis, IN

Bachelor Of Science - Psychology

IUPUI
Indianapolis, IN

High School Diploma -

McCutcheon High School
Lafayette Indiana
06.2021

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Relationship building
  • Operations management
  • Strategic planning
  • Project management
  • Project planning
  • Performance management
  • Shift scheduling
  • Performance evaluations
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Disciplinary techniques
  • Skype
  • Teamwork and collaboration
  • Computer skills
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Hiring and training
  • Active listening
  • Interpersonal relations

Timeline

Manager

TopGolf
04.2023 - Current

Server

TopGolf
10.2021 - Current

Lead Trainer

TopGolf
10.2021 - Current

Food Service Worker

Panera Bread
10.2020 - 12.2020

Sales Floor Associate

Zumiez
01.2020 - 08.2021

Sales Floor Associate

Tillys.com
08.2017 - 01.2018

Bachelor Of Arts For Teaching - Art Education

IUPUI

Bachelor Of Science - Psychology

IUPUI

High School Diploma -

McCutcheon High School

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Victoria Stroud