Victoria Venturelli
Crown Point,IN
Summary
Experienced and dedicated customer service professional with a proven track record across healthcare and technical industries. Particularly driven to excel in a role where I can leverage my skills for the betterment of others
Overview
7
7
years of professional experience
Work History
Customer Support Advocate
Brightwheel
06.2022 - Current
- Hired as a Full-Time employee after serving as a Temp employee for the summer of 2022
- Assisted our Support team in maintaining a 30 second or less SLA, while answering 40+ tickets per day assisting customers with query's during the busiest season of the year
- Maintained a 99% happiness score along with positive feedback from our customers and team
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests.
Customer Experience Specialist
TeamSnap
01.2023 - 08.2023
- Translated complex technical issues into digestible language for non-technical users
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Used ticketing systems to manage and process support actions and requests
- Broke down and evaluated user problems, using personal expertise, and probing questions
- Provided front-end website support using WordPress, Website Builder, and WordPress Engine
- Maintained extensive knowledge of company products to recommend items aligned with customer needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Patient Service Representative
Community Care Network
07.2019 - 04.2021
- Balance deposits and credit card payments each day
- Trained new staff on filing, phone etiquette and other office duties
- Filed and maintained patient records in accordance with HIPAA regulations
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Handled customer service inquiries in person, via telephone and through email.
Patient Service Representative
Franciscan Alliance
12.2017 - 03.2019
- Contacted insurance company to verify patient coverage before visit
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Education
Business Administration/Marketing -
Ivy Tech Community College of Indiana
High School Diploma -
Lake Central High School
12.2024
Skills
- Epic
- Salesforce
- Intercom
- Helpscout
- Stripe
- Postmark
- JungleGym
- Wordpress
- Jira
- Calendly
- Asana
Timeline
Customer Experience Specialist
TeamSnap
01.2023 - 08.2023
Customer Support Advocate
Brightwheel
06.2022 - Current
Patient Service Representative
Community Care Network
07.2019 - 04.2021
Patient Service Representative
Franciscan Alliance
12.2017 - 03.2019
Business Administration/Marketing -
Ivy Tech Community College of Indiana
High School Diploma -
Lake Central High School
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