Travis Fetty
Fort Wayne
Summary
Experienced installation and repair technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Proven skills in problem solving with little to no oversight. Diligent trainer and mentor with exceptional leadership abilities and results-driven approach. Focused, reliable and intentional with a priority for safety and attention to detail. Recipient of multiple quality, safety and customer satisfaction awards.
Overview
15
15
years of professional experience
Work History
Field Service Technician
OWL Services
08.2022 - Current
- Install, configure and repair retail point of sale systems, security systems, AV systems, access control, fuel controllers, site controllers and numerous other aspects of networking solutions for businesses.
- Configure, maintain, and resolve issues of data networks and telephony systems and associated technologies meeting conventional processes and standards.
- Collaborate with multidisciplinary team members, sharing insights on client progress and adjusting training plans as needed.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Program, test and repair CCTV and DVR systems for various job sites by following scope to ensure accuracy.
- Increase team productivity by implementing streamlined processes and effective communication strategies.
- Build out data rooms, dress cables and terminate patch panels.
- Perform urgent job duties with little to no oversight after hours during on-call rotation.
- Install new equipment and explain operation and routine maintenance protocols to customers.
- Install, repair or replace wiring, equipment, and fixtures using hand tools and power tools according to company safety procedures.
Satellite Installation Technician
AT&T
04.2012 - 08.2022
- Diagnosed and resolved complex integrated customer issues for implementation, add-on and maintenance of satellite television systems.
- Installed and configured new devices and system components.
- Analyzed trouble tickets to determine causes of problems and took appropriate action for resolution.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces while accommodating customers' preferences.
- Provided training on use, troubleshooting and calibration of equipment.
- Completed new installs, upgrades, relocation services, and service changes for residential and commercial customers.
- Responded to service requests during and after business hours.
- Performed troubleshooting of systems
- Tested cables using tools such as volt-OHM meters, advanced installation meters (AIM) and signal level meters.
Low Voltage Technician
Low Voltage Systems
01.2010 - 04.2012
- Installed, programmed and serviced various security, fire alarm, closed circuit TV and access control systems for both residential and business clientele.
- Trouble shot existing home and business systems including: central vacuum plumbing, security, AV, and access control.
- Trained newly hired technicians on proper installation of low voltage wiring systems.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of the job.
- Successfully managed multiple projects and several work teams on consistent basis.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
Education
High School Diploma -
El Capitan High School
Lakeside, CA06.2003
Skills
- Installing devices
- Configuring equipment
- Programming systems
- Troubleshooting problems
- Educating customers
- Leading team members
Timeline
Field Service Technician
OWL Services
08.2022 - Current
Satellite Installation Technician
AT&T
04.2012 - 08.2022
Low Voltage Technician
Low Voltage Systems
01.2010 - 04.2012
High School Diploma -
El Capitan High School
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