Summary
Overview
Work History
Education
Skills
Certification
Personal Details
Languages
Accomplishments
Timeline
Generic

Vidayasagar Mali

Pune

Summary

Proficient in end-to-end delivery of enterprise IoT solutions, emphasizing connectivity and last-mile execution. Successfully led UAT for new IoT products, resulting in improved solutions and streamlined migrations. Established standardized procedures to enhance service delivery efficiency, showcasing expertise in project execution and cross-functional collaboration. Strong background in logistics and distribution management, with a focus on regulatory compliance and customer service excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IoT Service Delivery Manager

Jio Platforms Ltd
Pune
12.2021 - Current
  • Led IoT customer onboarding initiatives, resulting in 98% customer satisfaction across service delivery.
  • Managed comprehensive service delivery for IoT projects by coordinating efforts of cross-functional teams.
  • Formulated strategies aimed at optimizing service delivery processes and improving customer experience.
  • Provided reliable networking solutions, ensuring secure network infrastructure for all clients.
  • Worked closely with clients to create tailored networking solutions addressing unique requirements.
  • Performed network assessments to identify issues and drive performance improvements.
  • Minimized network downtime through consistent monitoring and proactive maintenance efforts.
  • Oversaw compliance with industry regulations and internal policies.
  • Resolved escalated customer issues in a timely manner according to established procedures.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.

Service Delivery Manager – IoT Customer Onboarding

Vodafone Idea Limited
Pune
07.2021 - 11.2021
  • Oversaw entire IoT and eSIM onboarding processes for key enterprise accounts, guaranteeing service continuity and adherence to SLAs.
  • Managed service delivery processes to ensure customer satisfaction and operational efficiency.
  • Led quality assurance initiatives and optimized processes for all IoT onboarding projects, improving delivery standards.
  • Served as lead solutions consultant for IoT eSIM deployments, offering technical oversight for enterprise customer onboarding.

Manager – IoT Onboarding, Enterprise

Vodafone India Services Pvt. Ltd.
Pune
04.2018 - 06.2021
  • Managed multifaceted IoT and eSIM onboarding for Vodafone's strategic enterprise segment, driving service excellence.
  • Coordinated cross-functional teams to deliver high-quality service and maintain customer satisfaction for enterprise accounts.
  • Successfully led migration of 2 million subscribers to a feature-rich global data platform, ensuring uninterrupted service.
  • Achieved positive customer feedback during project implementation to reinforce commitment to quality.

Packet Core Engineer

Evolve (Aircel) Telecom
Chennai
03.2015 - 04.2016
  • Oversaw management of datacom network nodes, such as ZTE switches, routers, and firewalls.
  • Designed network solutions for improved telecommunications infrastructure
  • Installed, tested and troubleshot new hardware components such as routers, switches and firewalls.
  • Verified KPI performance reports from SGSN and GGSN to assess network efficiency.
  • Executed user trace file analysis to troubleshoot network issues and customer complaints.
  • Conducted ping and traceroute analyses to diagnose interface challenges.
  • Implemented new applications at GGSN for different APNs, ensuring functionality.
  • Increased bandwidth across various packet core interfaces for improved performance.
  • Monitored alarms across all nodes and links to maintain system reliability.
  • Ensured continuous monitoring of OCS and PCRF links for CCR success rates and Diameter failure details.

Senior Executive

3i Infotech
Mumbai
02.2014 - 02.2015
  • Provided senior remote support engineering for major financial client, ICICI Bank, maintaining system uptime and effectively resolving complex issues.
  • Spearheaded cross-functional teams to develop and implement strategic initiatives for business expansion.
  • Cultivated client relationships to ensure optimal service delivery and overall satisfaction.
  • Recruited and trained new employees to meet job requirements.

Education

B. Tech/B. E. - Electronics and Telecom Engineering

RAJARAMBAPU INSTITUTE OF TECHNOLOGY
Islampur, Tal-Walva, Dist-Sangli, India
07-2012

High School Diploma -

S.D.A Mt. Hr. Tamil Nadu State Government Board
Madurai, Tamil Nadu, India

Skills

  • Project and program oversight
  • Process improvement strategies
  • Internet of Things expertise
  • Client onboarding and service delivery
  • Leadership across teams
  • Operations strategy planning
  • Team collaboration
  • Service solution design
  • Supply chain coordination
  • Customer satisfaction assurance

Certification

CCNA

Personal Details

  • Date of Birth: 1987-12-06
  • Eligible to work in: India
  • Highest Career Level: 5+ years experience
  • Industry: Technology
  • Total years of experience: 10

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2

Accomplishments

  • Outstanding IoT customer onboarding project coordination achievements by Vice President, Vodafone Idea

Timeline

IoT Service Delivery Manager

Jio Platforms Ltd
12.2021 - Current

Service Delivery Manager – IoT Customer Onboarding

Vodafone Idea Limited
07.2021 - 11.2021

Manager – IoT Onboarding, Enterprise

Vodafone India Services Pvt. Ltd.
04.2018 - 06.2021

Packet Core Engineer

Evolve (Aircel) Telecom
03.2015 - 04.2016

Senior Executive

3i Infotech
02.2014 - 02.2015

B. Tech/B. E. - Electronics and Telecom Engineering

RAJARAMBAPU INSTITUTE OF TECHNOLOGY

High School Diploma -

S.D.A Mt. Hr. Tamil Nadu State Government Board

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Vidayasagar Mali