Vidhath Kumar
Assistant Service Advisor
Mangalore
Summary
Dynamic Assistant Service Advisor at Mandovi Motors Pvt Ltd, recognized for enhancing customer satisfaction and driving sales through effective service recommendations. Leveraged strong communication and problem-solving skills to identify vehicle issues and promote preventive maintenance, contributing to a notable increase in service completion rates.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Assistant Service Advisor
Mandovi Motors Pvt Ltd Mangalore
05.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Contributed to increased sales by promoting additional services based on vehicle needs and customer preferences.
- Identified potential issues during initial vehicle assessments; recommended preventive maintenance measures to reduce future repair costs.
- Assisted technicians with complex repairs, contributing to a higher completion rate of service requests.
Education
Refrigeration And Airconditioning -
SDM ITI
VenurSkills
Data entry proficiency
Strong organization
Team player mentality
Sales experience
Appointment scheduling
Cross-selling strategies
Listening skills
Computer skills
Customer service
Strong work ethic
Service recommendations
Excellent communication
Complaint resolution
Quality inspection
Team collaboration
Multitasking and organization
Service estimates
Attention to detail
Customer relationship management
Documentation and reporting
Progress reporting
Workflow management
Technical support
Vehicle assessment
Quality control
Customer retention
Cost estimation
Clerical support
Service order flow
Repair quality inspections
Warranty claims process management
Program follow-up and assessment
Preventive maintenance coordination
Bill preparation
Microsoft office
Problem-solving
Problem-solving abilities
Multitasking
Multitasking Abilities
Computer literacy
Self motivation
Effective communication
Task prioritization
Quality assurance
Relationship building
Timeline
Assistant Service Advisor
Mandovi Motors Pvt Ltd Mangalore
05.2023 - Current
Refrigeration And Airconditioning -
SDM ITI