Vidhi Arora
New Delhi
Summary
Dedicated Customer Service Executive providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Call ba
Noida
03.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Concentrix Daksh Enterprises
Gurugram
11.2020 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts -
Delhi University
New Delhi05-2023
Skills
- Excellent Communication
- Conflict Resolution
- Self Motivation
- Team building
- Training and mentoring
- Professionalism
- Time Management
- Self-Assessment
Hobbies
Painting
Listening Music
Cooking
Timeline
Customer Service Representative
Call ba
03.2022 - Current
Customer Service Representative
Concentrix Daksh Enterprises
11.2020 - 03.2022
Bachelor of Arts -
Delhi University