Vidhi Gaikwad
Hyderabad
Summary
Highly motivated and detail-oriented professional with 2+ years of experience in Process and Policy Adherence Operational Risk Management Compliance and Documentation Review and a strong foundational understanding of risk management principles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Associate
Google Operation Center
09.2022 - Current
- Conducted in-depth analysis of over 500 customer and operational data, leveraging risk indicators to identify trends, patterns, and potential anomalies, leading to process optimization in verification workflows
- Identified root causes of operational risks through comprehensive data analysis, formulating and implementing actionable recommendations that significantly enhanced business continuity and customer retention
- Assisted in the review of operational procedures and compliance guidelines, ensuring meticulous alignment with internal policies and external regulations
- Analyzed performance metrics and operational data to inform strategic adjustments and provided insights to senior management, contributing to measurable improvements in team performance, data accuracy, and overall client satisfaction
- Generated and compiled comprehensive monthly reports for management, effectively presenting key findings and data summaries using MS suite and G Suite
- Collaborated effectively with cross-functional teams to gather necessary information, clarify documentation requirements, and translate complex client issues into data-backed solutions
Education
MBA -
IMS Unison University
Dehradun01-2022
Bachelor of Science -
Graphic Era University
Dehradun01-2020
Skills
- Risk Identification & Mitigation
- Data Analysis & Interpretation
- Process Documentation & Review
- Policy Alignment & Compliance
- Trend Analysis & Reporting
- Problem Solving
- Attention to Detail
- Effective Written & Verbal Communication
- Cross-functional Collaboration
Accomplishments
TOUCHSTONE AWARD: Consistently recognized as a top performer for exceeding expectations across all key performance metrics. .
INDIVIDUAL CONTRIBUTOR AWARD: Commended for exceptional quality performance in client support and high client satisfaction.
Certification
Lean Six Sigma Green Belt
Data Analysis
Third Party Risk Management
Projects
Chatbot Implementation: Played a key role in the successful implementation of an AI/ML-driven chatbot to streamline digital asset verification, improving efficiency and educating end-users for better data quality.
Time & Motion Study: Proposed and implemented process improvements to enhance quality control and customer satisfaction benchmarks.
Interactive Knowledge Base: Integrated interactive video content into knowledge bases, improving user experience, simplifying business verification, and optimizing operational processes.
Timeline
Senior Associate
Google Operation Center
09.2022 - Current
MBA -
IMS Unison University
Bachelor of Science -
Graphic Era University
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