Vidhi Gupta

HR professional with strong background in managing HR functions and driving organizational success. Proven track record in recruitment, employee relations, and policy implementation. Known for fostering collaborative environments and delivering results through adaptable strategies. Key skills include conflict resolution and team building at Walkin Manpower Solution from 2024 to 2025. Experienced in driving and enhancing training programs, I served as a Manager of Training and Sales at Teleperformance from 2011 to 2024, leading teams to exceed performance targets and improve customer satisfaction. Previously, at Genpact as a Senior Process Developer from 2007-2011, I developed effective sales strategies and optimized processes, building a strong foundation in client relations and operational efficiency.

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Developed High-Impact Training Programs: Created tailored training modules that im proved team productivity by 30% and contributed to a significant increase in customer satisfaction scores.
• Reduced Turnover Rate: Implemented team engagement initiatives and support programs, reducing turnover rates by 25% over a two-year period.
• Enhanced Client Satisfaction: Improved client satisfaction through proactive relationship management, contributing to a 15% increase in contract renewals and repeat business.
• Recognized for Leadership Excellence: Awarded “Manager of the Quarter” multiple times for excellence in leadership, team development and achieving key performance indicators.