Vidhi Jaswal
Panchkula
Summary
Dynamic Customer Experience Manager with proven expertise in training, conflict resolution, and customer satisfaction. Committed to enhancing service quality and team collaboration to drive exceptional customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Experience Manager
AUDI CHANDIGARH
Chandigarh
05.2025 - Current
- Coordinated training sessions for staff on customer service best practices.
- Developed customer feedback programs to enhance service quality and satisfaction.
- Oversaw daily operations of the customer service department for efficiency.
- Managed communication channels to ensure consistent messaging and support.
- Collaborated with sales team to address customer concerns and inquiries promptly.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Managed escalated customer issues and resolved conflicts in a timely manner.
Customer Service Representative
Teleperformance Global Services limited
New delhi
07.2023 - 05.2025
- Resolved customer issues through empathetic communication and active listening techniques.
- Documented customer interactions in internal systems for future reference and tracking.
- Answered inquiries via phone and chat, providing accurate product and service information.
- Informed customers about billing processes, processed payments, and assisted with payment setups.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor in Journalism And Mass Communication - Journalism And Mass Communication
Gurusharan School
New Delhi06-2022
Skills
- Customer service and support
- Staff training and development
- Feedback management
- Communication strategies
- Relationship management
- Process optimization
- Team collaboration
- Active listening
- Problem solving
- Time management
- Leadership development
Affiliations
- I love to make videos over the social media platforms.
- Travelling is always my go to preference as I love travelling .
- Art is therapeutic and calming for me therefore whenever stressed I prefer to do some art and craft work .
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Experience Manager
AUDI CHANDIGARH
05.2025 - Current
Customer Service Representative
Teleperformance Global Services limited
07.2023 - 05.2025
Bachelor in Journalism And Mass Communication - Journalism And Mass Communication
Gurusharan School
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