Vidhi Pathak
Gurgaon
Summary
Analytical and detail-oriented Operations Analyst with expertise in UK pension schemes, financial compliance, and process optimization. Strong academic foundation in Commerce & Economics (Delhi University, 2023) with hands-on experience in pension operations, US client servicing, and compliance processes. Recognized with the Illuminate Award at Wipro and R&R recognition at Aptia. Aspiring to contribute to investment operations, client reporting, or financial analysis roles in global firms.
Overview
2
2
years of professional experience
Work History
Analyst – UK Pension Operations
Aptia MNC
Gurugram
09.2024 - Current
- Process and validate pension calculations for UK clients with 100% compliance accuracy.
- Collaborate with cross-functional teams to improve turnaround time (TAT) and workflow efficiency.
- Ensure regulatory adherence and maintain high accuracy in pension reporting and client data.
Customer Service Representative (US Process)
Wipro Ltd.
Gurugram
07.2023 - 08.2023
- Handled inbound and outbound interactions for a major US corporation, resolving customer queries and complaints effectively.
- Delivered timely, accurate solutions by following process guidelines and digital tools.
- Collaborated within a team environment to consistently achieve SLA and KPI targets.
Education
BACHELORS IN COMMERCE AND ECONOMICS -
DELHI UNIVERSITY
SENIOR SECONDARY - Commerce
C.B.S.E
04.2001 -
Skills
- Pension calculations
- Workflow optimization
- Reporting accuracy
- Customer relationship management
- Team collaboration
- Effective communication
- Excel proficiency
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Analyst – UK Pension Operations
Aptia MNC
09.2024 - Current
Customer Service Representative (US Process)
Wipro Ltd.
07.2023 - 08.2023
SENIOR SECONDARY - Commerce
C.B.S.E
04.2001 -
BACHELORS IN COMMERCE AND ECONOMICS -
DELHI UNIVERSITY